Showing results 1 to 3 of 3
| Title | Author(s) | Issue Date | Views | |
|---|---|---|---|---|
“I can go on holiday now…”: Engagement and rapport building in call centre discourse Proceeding/Conference:New Zealand Language and Society Conference | 2010 | 56 | ||
“I was so angry, it was unbelievable…”: a comparison of written and spoken customer service complaints Book:Globalization, communication and the workplace: talking across the world | 2010 | 90 | ||
Two faces of silence Proceeding/Conference:New Zealand Discourse Conference (NZDC) | 2011 | 126 |