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Book Chapter: “I was so angry, it was unbelievable…”: a comparison of written and spoken customer service complaints
Title | “I was so angry, it was unbelievable…”: a comparison of written and spoken customer service complaints |
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Authors | |
Issue Date | 2010 |
Publisher | Continuum |
Citation | “I was so angry, it was unbelievable…”: a comparison of written and spoken customer service complaints. In Forey, G and Lockwood, J (Eds.), Globalization, communication and the workplace: talking across the world, p. 59-87. London: Continuum, 2010 How to Cite? |
Persistent Identifier | http://hdl.handle.net/10722/181926 |
ISBN |
DC Field | Value | Language |
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dc.contributor.author | Hui, SY | - |
dc.date.accessioned | 2013-03-26T04:38:57Z | - |
dc.date.available | 2013-03-26T04:38:57Z | - |
dc.date.issued | 2010 | - |
dc.identifier.citation | “I was so angry, it was unbelievable…”: a comparison of written and spoken customer service complaints. In Forey, G and Lockwood, J (Eds.), Globalization, communication and the workplace: talking across the world, p. 59-87. London: Continuum, 2010 | - |
dc.identifier.isbn | 9780826446077 | - |
dc.identifier.uri | http://hdl.handle.net/10722/181926 | - |
dc.language | eng | - |
dc.publisher | Continuum | - |
dc.relation.ispartof | Globalization, communication and the workplace: talking across the world | - |
dc.title | “I was so angry, it was unbelievable…”: a comparison of written and spoken customer service complaints | en_US |
dc.type | Book_Chapter | en_US |
dc.identifier.email | Hui, SY: jonhui@hku.hk | - |
dc.identifier.hkuros | 190933 | - |
dc.identifier.spage | 59 | - |
dc.identifier.epage | 87 | - |
dc.publisher.place | London | - |
dc.customcontrol.immutable | yiu 130326 | - |