Showing results 1 to 4 of 4
| Title | Author(s) | Issue Date | |
|---|---|---|---|
A call-routing problem with service-level constraints Journal:Operations Research | 2003 | ||
Call-routing schemes for call-center outsourcing Journal:Manufacturing and Service Operations Management | 2007 | ||
Managing learning and turnover in employee staffing Journal:Operations Research | 2002 | ||
Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling Journal:Manufacturing and Service Operations Management | 2015 |