File Download

There are no files associated with this item.

  Links for fulltext
     (May Require Subscription)
Supplementary

Article: Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling

TitleParametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling
Authors
Gans, NShen, HZhou, YKorolev, NMcCord, ARistock, H
KeywordsCall-center management
Distributional forecast updating
Production planning and scheduling
Service operations
Stochastic programming with recourse
Issue Date2015
PublisherINFORMS. The Journal's web site is located at http://www.msom.org/
Citation
Manufacturing and Service Operations Management, 2015, v. 17 n. 4, p. 571-588 How to Cite?
DOI: http://dx.doi.org/10.1287/msom.2015.0546
Persistent Identifierhttp://hdl.handle.net/10722/232093
ISSN
1523-4614
2023 Impact Factor: 4.8
2023 SCImago Journal Rankings: 5.466
ISI Accession Number ID
WOS:000366055400011

 

DC FieldValueLanguage
dc.contributor.authorGans, N-
dc.contributor.authorShen, H-
dc.contributor.authorZhou, Y-
dc.contributor.authorKorolev, N-
dc.contributor.authorMcCord, A-
dc.contributor.authorRistock, H-
dc.date.accessioned2016-09-20T05:27:40Z-
dc.date.available2016-09-20T05:27:40Z-
dc.date.issued2015-
dc.identifier.citationManufacturing and Service Operations Management, 2015, v. 17 n. 4, p. 571-588-
dc.identifier.issn1523-4614-
dc.identifier.urihttp://hdl.handle.net/10722/232093-
dc.languageeng-
dc.publisherINFORMS. The Journal's web site is located at http://www.msom.org/-
dc.relation.ispartofManufacturing and Service Operations Management-
dc.subjectCall-center management-
dc.subjectDistributional forecast updating-
dc.subjectProduction planning and scheduling-
dc.subjectService operations-
dc.subjectStochastic programming with recourse-
dc.titleParametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling-
dc.typeArticle-
dc.identifier.emailShen, H: haipeng@hku.hk-
dc.identifier.authorityShen, H=rp02082-
dc.identifier.doi10.1287/msom.2015.0546-
dc.identifier.scopuseid_2-s2.0-84946735927-
dc.identifier.hkuros263693-
dc.identifier.volume17-
dc.identifier.issue4-
dc.identifier.spage571-
dc.identifier.epage588-
dc.identifier.isiWOS:000366055400011-
dc.publisher.placeUnited States-
dc.identifier.issnl1523-4614-

Export via OAI-PMH Interface in XML Formats

OR

Export to Other Non-XML Formats