File Download
There are no files associated with this item.
Links for fulltext
(May Require Subscription)
- Publisher Website: 10.1287/msom.2015.0546
- Scopus: eid_2-s2.0-84946735927
- WOS: WOS:000366055400011
- Find via
Supplementary
- Citations:
- Appears in Collections:
Article: Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling
Title | Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling |
---|---|
Authors | |
Keywords | Call-center management Distributional forecast updating Production planning and scheduling Service operations Stochastic programming with recourse |
Issue Date | 2015 |
Publisher | INFORMS. The Journal's web site is located at http://www.msom.org/ |
Citation | Manufacturing and Service Operations Management, 2015, v. 17 n. 4, p. 571-588 How to Cite? |
Persistent Identifier | http://hdl.handle.net/10722/232093 |
ISSN | 2023 Impact Factor: 4.8 2023 SCImago Journal Rankings: 5.466 |
ISI Accession Number ID |
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Gans, N | - |
dc.contributor.author | Shen, H | - |
dc.contributor.author | Zhou, Y | - |
dc.contributor.author | Korolev, N | - |
dc.contributor.author | McCord, A | - |
dc.contributor.author | Ristock, H | - |
dc.date.accessioned | 2016-09-20T05:27:40Z | - |
dc.date.available | 2016-09-20T05:27:40Z | - |
dc.date.issued | 2015 | - |
dc.identifier.citation | Manufacturing and Service Operations Management, 2015, v. 17 n. 4, p. 571-588 | - |
dc.identifier.issn | 1523-4614 | - |
dc.identifier.uri | http://hdl.handle.net/10722/232093 | - |
dc.language | eng | - |
dc.publisher | INFORMS. The Journal's web site is located at http://www.msom.org/ | - |
dc.relation.ispartof | Manufacturing and Service Operations Management | - |
dc.subject | Call-center management | - |
dc.subject | Distributional forecast updating | - |
dc.subject | Production planning and scheduling | - |
dc.subject | Service operations | - |
dc.subject | Stochastic programming with recourse | - |
dc.title | Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling | - |
dc.type | Article | - |
dc.identifier.email | Shen, H: haipeng@hku.hk | - |
dc.identifier.authority | Shen, H=rp02082 | - |
dc.identifier.doi | 10.1287/msom.2015.0546 | - |
dc.identifier.scopus | eid_2-s2.0-84946735927 | - |
dc.identifier.hkuros | 263693 | - |
dc.identifier.volume | 17 | - |
dc.identifier.issue | 4 | - |
dc.identifier.spage | 571 | - |
dc.identifier.epage | 588 | - |
dc.identifier.isi | WOS:000366055400011 | - |
dc.publisher.place | United States | - |
dc.identifier.issnl | 1523-4614 | - |