Feasibility of mediation in resolving interpersonal conflicts at universities in Hong Kong

Abstract

This research aims to provide insight into the feasibility of mediation as an alternative dispute resolution (ADR) to resolve interpersonal conflicts for university students at universities in Hong Kong. While university students in Hong Kong were unfamiliar with the dispute resolution offered by their university, efforts have been made to implement “informal” dispute resolution channels in handling interpersonal conflicts. However, the lack of knowledge in terms of accessibility, as well as processes has significantly hampered its effectiveness. While mediation is not openly promoted to university students as an alternative dispute resolution (ADR) mechanism to resolve interpersonal conflicts at universities in Hong Kong, “informal” dispute resolution has been exercised. Yet, the lack of professional training has resulted in discrepancies on the interpretation and application of such “informal” dispute resolution. Such practices have significant impact to students and further confirm their misbelief of students are disadvantaged in the education system (Miles, 1967) and raising concerns or criticisms may expose themselves to untenable situations (Jamieson & Thomas, 1974).The effectiveness of mediation as a tool to resolve interpersonal conflict at universities in Hong Kong is up to debate. While university students welcome the concept of an impartial dispute resolution body to be integrated on campuses, academic staff do not conceive it as an effective tool. However, acknowledgement by academic staff on the limitations of the existing dispute resolution system may invite the need for an alternative conflict management system that emphasis on restoration of harmony in the university community. As such, the implementation of mediation into existing dispute resolution mechanism at universities in Hong Kong would be invaluable.