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Conference Paper: Service with a Virtual Smile: How Customers Interpret Service Employees’ Use of Emoticons in Online Service Encounters
Title | Service with a Virtual Smile: How Customers Interpret Service Employees’ Use of Emoticons in Online Service Encounters |
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Authors | |
Issue Date | 2016 |
Citation | Young Scholar Forum, The Hong Kong Polytechnic University, Hong Kong, December 2016 How to Cite? |
Persistent Identifier | http://hdl.handle.net/10722/311598 |
DC Field | Value | Language |
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dc.contributor.author | Kim, S | - |
dc.date.accessioned | 2022-03-24T11:01:41Z | - |
dc.date.available | 2022-03-24T11:01:41Z | - |
dc.date.issued | 2016 | - |
dc.identifier.citation | Young Scholar Forum, The Hong Kong Polytechnic University, Hong Kong, December 2016 | - |
dc.identifier.uri | http://hdl.handle.net/10722/311598 | - |
dc.language | eng | - |
dc.relation.ispartof | Young Scholar Forum, The Hong Kong Polytechnic University | - |
dc.title | Service with a Virtual Smile: How Customers Interpret Service Employees’ Use of Emoticons in Online Service Encounters | - |
dc.type | Conference_Paper | - |
dc.identifier.email | Kim, S: sarakim@hku.hk | - |
dc.identifier.authority | Kim, S=rp01613 | - |
dc.identifier.hkuros | 321371 | - |