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Conference Paper: Social Crowding versus Spatial Crowding: Differential Influences on Customers’ Preference for anthropomorphized Self-Service Technologies
| Title | Social Crowding versus Spatial Crowding: Differential Influences on Customers’ Preference for anthropomorphized Self-Service Technologies |
|---|---|
| Authors | |
| Issue Date | 2017 |
| Publisher | Association for Consumer Research. The Journal's web site is located at https://www.acrwebsite.org/web/conferences/proceedings.aspx |
| Citation | Association for Consumer Research (ACR) North America Conference 2017, San Diego, California, 26-29 October 2017. In Advances in Consumer Research: North American Conference Proceedings, 2017, v. 45, p. 246-247 How to Cite? |
| Abstract | We predict that customers are less likely to prefer anthropomorphized self-service technologies when they attribute the crowded environment to social reasons rather than spatial reasons due to a social withdrawal tendency. We test our predictions with a pilot study and four experiments, including a field experiment with actual transactional data. |
| Description | Beyond the Negative Consequences of Crowding: New Psychological Processes and Behavioral Outcomes - Paper #4 |
| Persistent Identifier | http://hdl.handle.net/10722/278375 |
| ISSN | 2023 SCImago Journal Rankings: 0.133 |
| DC Field | Value | Language |
|---|---|---|
| dc.contributor.author | Zou, WL | - |
| dc.contributor.author | Wan, WE | - |
| dc.contributor.author | Yim, BCK | - |
| dc.date.accessioned | 2019-10-04T08:12:49Z | - |
| dc.date.available | 2019-10-04T08:12:49Z | - |
| dc.date.issued | 2017 | - |
| dc.identifier.citation | Association for Consumer Research (ACR) North America Conference 2017, San Diego, California, 26-29 October 2017. In Advances in Consumer Research: North American Conference Proceedings, 2017, v. 45, p. 246-247 | - |
| dc.identifier.issn | 0098-9258 | - |
| dc.identifier.uri | http://hdl.handle.net/10722/278375 | - |
| dc.description | Beyond the Negative Consequences of Crowding: New Psychological Processes and Behavioral Outcomes - Paper #4 | - |
| dc.description.abstract | We predict that customers are less likely to prefer anthropomorphized self-service technologies when they attribute the crowded environment to social reasons rather than spatial reasons due to a social withdrawal tendency. We test our predictions with a pilot study and four experiments, including a field experiment with actual transactional data. | - |
| dc.language | eng | - |
| dc.publisher | Association for Consumer Research. The Journal's web site is located at https://www.acrwebsite.org/web/conferences/proceedings.aspx | - |
| dc.relation.ispartof | Advances in Consumer Research | - |
| dc.relation.ispartof | Association for Consumer Research (ACR) North America Conference 2017 | - |
| dc.title | Social Crowding versus Spatial Crowding: Differential Influences on Customers’ Preference for anthropomorphized Self-Service Technologies | - |
| dc.type | Conference_Paper | - |
| dc.identifier.email | Wan, WE: ewan@business.hku.hk | - |
| dc.identifier.email | Yim, BCK: yimbck@hku.hk | - |
| dc.identifier.authority | Wan, WE=rp01105 | - |
| dc.identifier.authority | Yim, BCK=rp01122 | - |
| dc.identifier.hkuros | 306394 | - |
| dc.identifier.volume | 45 | - |
| dc.identifier.spage | 246 | - |
| dc.identifier.epage | 247 | - |
| dc.publisher.place | United States | - |
| dc.identifier.issnl | 0098-9258 | - |