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- Publisher Website: 10.1108/IMDS-09-2015-0389
- Scopus: eid_2-s2.0-84971492161
- WOS: WOS:000379650500008
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Article: A customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process
Title | A customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process |
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Authors | |
Keywords | Customer satisfaction evaluation Fuzzy analytic hierarchy process Logistics service |
Issue Date | 2016 |
Citation | Industrial Management & Data Systems, 2016, v. 116, p. 1024-1042 How to Cite? |
Persistent Identifier | http://hdl.handle.net/10722/245018 |
ISSN | 2023 Impact Factor: 4.2 2023 SCImago Journal Rankings: 1.207 |
ISI Accession Number ID |
DC Field | Value | Language |
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dc.contributor.author | LAN, S | - |
dc.contributor.author | Zhang, H | - |
dc.contributor.author | Zhong, R | - |
dc.contributor.author | Huang, GQ | - |
dc.date.accessioned | 2017-09-18T02:03:10Z | - |
dc.date.available | 2017-09-18T02:03:10Z | - |
dc.date.issued | 2016 | - |
dc.identifier.citation | Industrial Management & Data Systems, 2016, v. 116, p. 1024-1042 | - |
dc.identifier.issn | 0263-5577 | - |
dc.identifier.uri | http://hdl.handle.net/10722/245018 | - |
dc.language | eng | - |
dc.relation.ispartof | Industrial Management & Data Systems | - |
dc.subject | Customer satisfaction evaluation | - |
dc.subject | Fuzzy analytic hierarchy process | - |
dc.subject | Logistics service | - |
dc.title | A customer satisfaction evaluation model for logistics services using fuzzy analytic hierarchy process | - |
dc.type | Article | - |
dc.identifier.email | Huang, GQ: gqhuang@hku.hk | - |
dc.identifier.authority | Zhong, R=rp02116 | - |
dc.identifier.authority | Huang, GQ=rp00118 | - |
dc.identifier.doi | 10.1108/IMDS-09-2015-0389 | - |
dc.identifier.scopus | eid_2-s2.0-84971492161 | - |
dc.identifier.hkuros | 276223 | - |
dc.identifier.volume | 116 | - |
dc.identifier.spage | 1024 | - |
dc.identifier.epage | 1042 | - |
dc.identifier.isi | WOS:000379650500008 | - |
dc.identifier.issnl | 0263-5577 | - |