Conflict and individual coping behaviour in informal matrix organizations within the construction industry

Abstract

In this paper the use of formal and informal matrix organizations in the South African construction industry are discussed; with the specific purpose of examining inter-personal and intra-personal conflict and of determining the psychological coping techniques of professional personnel in these organizations under stressful working conditions. The results of unstructured interviews with such professionals are presented in the form of case study material. The general conclusion is that although such organizations may be successful in the management of construction projects in South Africa, they do not always contribute to the psychological Well-being of employees.