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Conference Paper: A conceptual framework for service process design representation
Title | A conceptual framework for service process design representation |
---|---|
Authors | |
Keywords | Process Design And Representation Service Service Process |
Issue Date | 2000 |
Citation | Proceedings Of The Seventh International Conference On Industrial Engineering And Engineering Management, 2000, p. 198-207 How to Cite? |
Abstract | Process thinking has been recognized as a major approach in operations management. In service operations management, it requires that service processes be well designed and documented, and accordingly be implemented. Essentially, well-designed service processes offer an underlying foundation for productive service operations and excellent services. This paper aims at introducing a generic conceptual framework which elaborates the aspects that should be designed and represented to profile a systematic service process design plan. In the framework, the aspects of a service process are systematically explained from the points of view of importance to service process design and representation. This research establishes a theoretical framework for service process design and representation by which a systematic service process can be understood and designed, as well as a design representation language comprising syntax and semantics can be developed. |
Persistent Identifier | http://hdl.handle.net/10722/178337 |
References |
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Ma, Q | en_US |
dc.contributor.author | Tseng, MM | en_US |
dc.contributor.author | Yen, B | en_US |
dc.date.accessioned | 2012-12-19T09:46:42Z | - |
dc.date.available | 2012-12-19T09:46:42Z | - |
dc.date.issued | 2000 | en_US |
dc.identifier.citation | Proceedings Of The Seventh International Conference On Industrial Engineering And Engineering Management, 2000, p. 198-207 | en_US |
dc.identifier.uri | http://hdl.handle.net/10722/178337 | - |
dc.description.abstract | Process thinking has been recognized as a major approach in operations management. In service operations management, it requires that service processes be well designed and documented, and accordingly be implemented. Essentially, well-designed service processes offer an underlying foundation for productive service operations and excellent services. This paper aims at introducing a generic conceptual framework which elaborates the aspects that should be designed and represented to profile a systematic service process design plan. In the framework, the aspects of a service process are systematically explained from the points of view of importance to service process design and representation. This research establishes a theoretical framework for service process design and representation by which a systematic service process can be understood and designed, as well as a design representation language comprising syntax and semantics can be developed. | en_US |
dc.language | eng | en_US |
dc.relation.ispartof | Proceedings of the Seventh International Conference on Industrial Engineering and Engineering Management | en_US |
dc.subject | Process Design And Representation | en_US |
dc.subject | Service | en_US |
dc.subject | Service Process | en_US |
dc.title | A conceptual framework for service process design representation | en_US |
dc.type | Conference_Paper | en_US |
dc.identifier.email | Yen, B: benyen@hkucc.hku.hk | en_US |
dc.identifier.authority | Yen, B=rp01121 | en_US |
dc.description.nature | link_to_subscribed_fulltext | en_US |
dc.identifier.scopus | eid_2-s2.0-0034590298 | en_US |
dc.relation.references | http://www.scopus.com/mlt/select.url?eid=2-s2.0-0034590298&selection=ref&src=s&origin=recordpage | en_US |
dc.identifier.spage | 198 | en_US |
dc.identifier.epage | 207 | en_US |
dc.identifier.scopusauthorid | Ma, Q=7402815690 | en_US |
dc.identifier.scopusauthorid | Tseng, MM=7102530497 | en_US |
dc.identifier.scopusauthorid | Yen, B=7102564239 | en_US |