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Article: Tales from the front-line: Examining the potential of critical incident vignettes
Title | Tales from the front-line: Examining the potential of critical incident vignettes |
---|---|
Authors | |
Keywords | Case studies Critical incident vignettes Personal reflections |
Issue Date | 2003 |
Publisher | Kluwer Academic Publishers. The Journal's web site is located at http://www.wkap.nl/journalhome.htm/1382-6891 |
Citation | Teaching Business Ethics, 2003, v. 7 n. 1, p. 55 - 67 How to Cite? |
Abstract | In common with many areas of the business andmanagement curriculum, the case study methodplays a significant role in business ethicseducation. However, case study material incommon use is dominated by well-publicisedincidents of corporate misconduct oftenproviding a limited insight intodecision-making affecting front-line stafffacing personal dilemmas in their workinglives. This paper gives examples of, andexamines how, critical incident vignettes(CIVs), derived from the personal reflectionsof students, can provide an alternative totraditional ``disaster style'' corporate cases.CIVs illustrate the real-life ethical dilemmasthat confront front-line employees, oftenoperating in an environment with low-levels ofpersonal autonomy. They also highlight thefactors that contribute to decision-making insuch an environment, the transitory andtransactional nature of many employmentrelationships and the evasion of moralresponsibility to which this can give rise. |
Persistent Identifier | http://hdl.handle.net/10722/169907 |
ISSN |
DC Field | Value | Language |
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dc.contributor.author | Macfarlane, BJ | en_US |
dc.date.accessioned | 2012-10-26T00:48:36Z | - |
dc.date.available | 2012-10-26T00:48:36Z | - |
dc.date.issued | 2003 | en_US |
dc.identifier.citation | Teaching Business Ethics, 2003, v. 7 n. 1, p. 55 - 67 | en_US |
dc.identifier.issn | 1382-6891 | en_US |
dc.identifier.uri | http://hdl.handle.net/10722/169907 | - |
dc.description.abstract | In common with many areas of the business andmanagement curriculum, the case study methodplays a significant role in business ethicseducation. However, case study material incommon use is dominated by well-publicisedincidents of corporate misconduct oftenproviding a limited insight intodecision-making affecting front-line stafffacing personal dilemmas in their workinglives. This paper gives examples of, andexamines how, critical incident vignettes(CIVs), derived from the personal reflectionsof students, can provide an alternative totraditional ``disaster style'' corporate cases.CIVs illustrate the real-life ethical dilemmasthat confront front-line employees, oftenoperating in an environment with low-levels ofpersonal autonomy. They also highlight thefactors that contribute to decision-making insuch an environment, the transitory andtransactional nature of many employmentrelationships and the evasion of moralresponsibility to which this can give rise. | - |
dc.language | eng | en_US |
dc.publisher | Kluwer Academic Publishers. The Journal's web site is located at http://www.wkap.nl/journalhome.htm/1382-6891 | en_US |
dc.relation.ispartof | Teaching Business Ethics | en_US |
dc.subject | Case studies | en_US |
dc.subject | Critical incident vignettes | en_US |
dc.subject | Personal reflections | en_US |
dc.title | Tales from the front-line: Examining the potential of critical incident vignettes | en_US |
dc.type | Article | en_US |
dc.identifier.email | Macfarlane, BJ: bmac@hku.hk | en_US |
dc.identifier.authority | Macfarlane, BJ=rp01422 | en_US |
dc.description.nature | link_to_subscribed_fulltext | en_US |
dc.identifier.doi | 10.1023/A:1022631706060 | en_US |
dc.identifier.volume | 7 | en_US |
dc.identifier.issue | 1 | en_US |
dc.identifier.spage | 55 | en_US |
dc.identifier.epage | 67 | en_US |
dc.publisher.place | Netherlands | en_US |
dc.identifier.issnl | 1382-6891 | - |