Showing results 1 to 3 of 3
Title | Author(s) | Issue Date | Views | |
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Call Center Arrivals: When to Jointly Forecast Multiple Streams? Journal:Production and Operations Management | 2019 | 22 | ||
Hazard rate estimation for call center customer patience time Journal:IISE Transactions | 2020 | 25 | ||
Modeling and Forecasting Call Center Arrivals: A Literature Survey and A Case Study Journal:International Journal of Forecasting | 2016 |