Browsing "Faculty of Business and Economics (HKU Business School)" by Author li, xs

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TitleAuthor(s)Issue Date
 
Service with a virtual smile: how customers decode emoticons in online service encounter
Proceeding/Conference:Annual Frontiers in Service Conference
Chan, KWLi, XSKim, S
2016
 
Service with Emoticons: How Customers Interpret Employee Use of Emoticons in Online Service Encounters
Journal:Journal of Consumer Research
Li, XSChan, KWKim, S
2019
Showing results 1 to 2 of 2