Browsing "Faculty of Business and Economics (HKU Business School)" by Author brown, lawrence d.

Jump to: 0-9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
Showing results 1 to 2 of 2
TitleAuthor(s)Issue Date
 
2006
 
Non-parametric modelling of time-varying customer service times at a bank call centre
Journal:Applied Stochastic Models in Business and Industry
2006