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Conference Paper: Effects of Staff-Customer Relationship During Service Failure and Recovery: Cognitive Appraisal and Emotional Rules

TitleEffects of Staff-Customer Relationship During Service Failure and Recovery: Cognitive Appraisal and Emotional Rules
Authors
Tse, DKCYim, BCKChan, W
Issue Date2005
Citation
Marketing Scholar Forum III, 2005 How to Cite?
Persistent Identifierhttp://hdl.handle.net/10722/112125

 

DC FieldValueLanguage
dc.contributor.authorTse, DKCen_HK
dc.contributor.authorYim, BCKen_HK
dc.contributor.authorChan, Wen_HK
dc.date.accessioned2010-09-26T03:18:42Z-
dc.date.available2010-09-26T03:18:42Z-
dc.date.issued2005en_HK
dc.identifier.citationMarketing Scholar Forum III, 2005-
dc.identifier.urihttp://hdl.handle.net/10722/112125-
dc.languageengen_HK
dc.relation.ispartofMarketing Scholar Forumen_HK
dc.titleEffects of Staff-Customer Relationship During Service Failure and Recovery: Cognitive Appraisal and Emotional Rulesen_HK
dc.typeConference_Paperen_HK
dc.identifier.emailTse, DKC: davidtse@business.hku.hken_HK
dc.identifier.emailYim, BCK: yim@business.hku.hken_HK
dc.identifier.emailChan, W: kimmywa@business.hku.hken_HK
dc.identifier.authorityTse, DKC=rp01100en_HK
dc.identifier.authorityYim, BCK=rp01122en_HK
dc.identifier.hkuros107853en_HK

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