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Professor Yim, Bennett Chi Kin 嚴志堅

Title:
BBA Programme Director
Professor and Associate Director of Chinese Management Centre
Associate Dean, Faculty of Business and Economics
Professor

Contact Information
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Tel:
3917 8343
Office:

Professor Yim, Bennett Chi Kin 嚴志堅

Title:
BBA Programme Director
Professor and Associate Director of Chinese Management Centre
Associate Dean, Faculty of Business and Economics
Professor

Also Cited As:
Yim, CKB
Yim, CK
Yim, Chi Kin Bennett
Yim, Chi Kin

Biography

Chi Kin (Bennett) Yim is Professor in Marketing and Associate Director of the Chinese Management Centre at the Faculty of Business and Economics, The University of Hong Kong. He received his BBA in Marketing from the Chinese University of Hong Kong and his Ph.D. in Management (Marketing and Econometric) from the Krannert Graduate School of Management, Purdue University.

He has over 20 years of experience teaching in undergraduate, MBA and Executive Development programs at The University of Hong Kong, Thunderbird School of Global Management, Rice University, and Purdue University. He has received multiple teaching awards that include:

  • IMBA Teaching Award, The University of Hong Kong and Fudan University 2010-2011
  • University Outstanding Teacher Award, The University of Hong Kong 2010
  • Undergraduate Teaching Award, Faculty of Business & Economics 2005-2006
  • Best MBA Teacher (Honorable Mention), Faculty of Business & Economics 1999-2000
  • Award for Excellence in Teaching, Jones Graduate School, Rice University 1992-1993

Prof. Yim also has extensive consulting experiences working with companies in the US (including Boeing, IBM, Johnson Controls, Nike, Northern Telecom, Xerox, etc.) and Hong Kong (China Ping An Insurance, Economic Analysis and Business Facilitation Unit and Efficiency Unit (HKSAR Government), Hong Kong Association for Customer Service Excellence, Hong Kong Jockey Club, Motorola, 3M Hong Kong Limited, HSBC, etc.). He has also conducted executive training programs for various companies and organizations including Centaline Property Agency Limited, Hong Kong Post, Intel (China), JUSCO, Ketchum, Motorola (China), PepsiCo (China), SGS, Sunkyong (Korea), and TAL.

Prof. Yim has published articles in the Journal of Marketing, Journal of Marketing Research, Marketing Science, Journal of International Business Studies, Journal of Retailing, International Journal of Research in Marketing, Journal of World Business, Journal of International Marketing, and Journal of Business Research, and presented many papers in conferences in Asia, the United States and Europe. His research has received multiple research awards that include:

  • 2011 Award for the Best Services Marketing Article Published in 2010, AMA Services Marketing Special Interest Group (with Kimmy Chan and Simon Lam)
  • University Research Output Prize 2008-2009, University of Hong Kong (with Kimmy Chan and David Tse)
  • 2007 AMA Summer Marketing Educators’ Conference, Best Paper Award, Services Track (with Kimmy Chan and David Tse)
  • University Research Output Prize 2005-2006, University of Hong Kong (with David Tse and Kevin Zhou)
  • Finalist for the 1995 Journal of Marketing Research William F. O'Dell Award (with Manohar Kalwani, Heikki Rinne, and Yoshi Sugita)
 
Honours, Awards & Prizes
AwardeesAward DateHonours / Awards / PrizesCategory
Chan, KW
2010-01-01HKU Research Output Prize 2009: The University of Hong Kong
Research Achievement
2006-10-01Undergraduate Teaching Award 2005-2006: Faculty of Business and Economics, University of Hong Kong
Teaching Accomplishment
2011-11-01University of Hong Kong and Fudan University IMBA Teaching Award 2010-2011: The University of Hong Kong and Fudan University
Teaching Accomplishment
Chan, KW
2011-07-01AMA Best Services Article in 2010 Award: American Marketing Association (AMA) Services Marketing Special Interest Group (SERVSIG)
Research Achievement
2006-10-01University Research Output Prize 2006: The University of Hong Kong
Research Achievement
2010-12-01The University of Hong Kong Outstanding Teaching Award (Individual): The University of Hong Kong
Teaching Accomplishment
Professional Societies
Term PeriodPositionProfessional Societies
9/1989 - nowProfessional MemberAmerican Marketing Association
9/1989 - nowMemberINFORMS
Media Contact Directory
Area of Expertise:
Area of Expertise (EN)Area of Expertise (ZH)
Services marketing and management (服務營銷與管理)
Pricing strategies and tactics (定價策略與戰術)
Customer satisfaction and service excellence index research (顧客滿意度及優質服務指數研究)
Spoken Languages:
Spoken Language(s) (EN)Spoken Language(s) (ZH)
English, Cantonese, Putonghua英語、粵語、普通話
Written Languages:
Written Language(s) (EN)Written Language(s) (ZH)
English, Chinese英文、中文
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