Job satisfaction of outreach youth workers in Hong Kong

Abstract

The promotion of job satisfaction that may lead to staff retention has always been a popular concern for human resources research. The job satisfaction and staff retention of workers in District Youth Outreaching Social Work Teams (YOTs) in Hong Kong are the themes of the present study. Through a literature review, eight facets of job satisfaction, namely Coworker Relationships, Job Complexity and Nature, Promotional Opportunity, Pay and Benefits, Work Environment, Supervision and Leadership, Role and Responsibility, and Recognition, are identified and measured among the frontline staff of the YOTs through pre-set self-administered mailed questionnaires. In relation to these facets, their intention to leave the service is also explored. The findings reveal that these workers are generally satisfied with their job (the service). At the end, some recommendations are made to promote job satisfaction and facilitate staff retention in YOTs in Hong Kong.