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- Publisher Website: 10.1108/02683949710164226
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Article: The utilization of influence tactics for the implementation of quality improvement policies
Title | The utilization of influence tactics for the implementation of quality improvement policies |
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Authors | |
Keywords | Hong kong TQM Quality management Quality improvement Influence tactics |
Issue Date | 1997 |
Publisher | Emerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/jmp.htm |
Citation | Journal of Managerial Psychology, 1997, v. 12 n. 1, p. 21-26 How to Cite? |
Abstract | The results of company-wide quality-improvement programmes are usually new company policies. Implementation of these quality-improvement policies can be extremely difficult, because employees may not comply with them. A survey among 41 middle managers and 143 front-line workers was conducted in Hong Kong to investigate how far influence tactics affect employees’ compliance with quality-improvement policies. The results indicate that the companies’ commitment to quality-improvement policies is very high. Front-line workers responded best to exchange and upward appeals tactics, assertive tactics receiving the lowest score. Managers were more responsive to rational persuasion and consultation tactics and less to assertive and exchange tactics. |
Persistent Identifier | http://hdl.handle.net/10722/85937 |
ISSN | 2023 Impact Factor: 3.1 2023 SCImago Journal Rankings: 1.337 |
DC Field | Value | Language |
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dc.contributor.author | Lam, SSK | en_HK |
dc.date.accessioned | 2010-09-06T09:10:57Z | - |
dc.date.available | 2010-09-06T09:10:57Z | - |
dc.date.issued | 1997 | en_HK |
dc.identifier.citation | Journal of Managerial Psychology, 1997, v. 12 n. 1, p. 21-26 | en_HK |
dc.identifier.issn | 0268-3946 | en_HK |
dc.identifier.uri | http://hdl.handle.net/10722/85937 | - |
dc.description.abstract | The results of company-wide quality-improvement programmes are usually new company policies. Implementation of these quality-improvement policies can be extremely difficult, because employees may not comply with them. A survey among 41 middle managers and 143 front-line workers was conducted in Hong Kong to investigate how far influence tactics affect employees’ compliance with quality-improvement policies. The results indicate that the companies’ commitment to quality-improvement policies is very high. Front-line workers responded best to exchange and upward appeals tactics, assertive tactics receiving the lowest score. Managers were more responsive to rational persuasion and consultation tactics and less to assertive and exchange tactics. | - |
dc.language | eng | en_HK |
dc.publisher | Emerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/jmp.htm | en_HK |
dc.relation.ispartof | Journal of Managerial Psychology | en_HK |
dc.subject | Hong kong | - |
dc.subject | TQM | - |
dc.subject | Quality management | - |
dc.subject | Quality improvement | - |
dc.subject | Influence tactics | - |
dc.title | The utilization of influence tactics for the implementation of quality improvement policies | en_HK |
dc.type | Article | en_HK |
dc.identifier.openurl | http://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0268-3946&volume=12&issue=1&spage=21&epage=26&date=1997&atitle=The+Utilization+of+Influencing+Tactics+for+the+Implementation+of+Quality+Improvement+Policies | en_HK |
dc.identifier.email | Lam, SSK: simonlam@business.hku.hk | en_HK |
dc.identifier.authority | Lam, SSK=rp01071 | en_HK |
dc.identifier.doi | 10.1108/02683949710164226 | - |
dc.identifier.scopus | eid_2-s2.0-84986146414 | - |
dc.identifier.hkuros | 26697 | en_HK |
dc.identifier.volume | 12 | - |
dc.identifier.issue | 1 | - |
dc.identifier.spage | 21 | - |
dc.identifier.epage | 26 | - |
dc.publisher.place | United Kingdom | - |
dc.identifier.issnl | 0268-3946 | - |