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- Publisher Website: 10.1016/S0378-7206(01)00097-0
- Scopus: eid_2-s2.0-0036132198
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Article: Internet-based e-banking and consumer attitudes: An empirical study
Title | Internet-based e-banking and consumer attitudes: An empirical study |
---|---|
Authors | |
Keywords | Consumer expectations Internet e-retail banking Perceived usefulness Product-service quality Willingness to use |
Issue Date | 2002 |
Publisher | Elsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/im |
Citation | Information And Management, 2002, v. 39 n. 4, p. 283-295 How to Cite? |
Abstract | Consumer attitudes toward the usefulness of and willingness to use Internet e-retail banking were identified and measured. Our survey was undertaken in Singapore, because its geography and well-developed infrastructure implied similar and small physical- and tele-communication costs, thereby highlighting the differences between traditional and Internet-based retail banking upon the latter's introduction. The data showed that expectations of accuracy, security, network speed, user-friendliness, user involvement and convenience were the most important quality attributes underlying perceived usefulness. Regression discovered that willingness to use depended significantly on the first five factors, allowing the interdependencies or marginal rates of substitution between them to be estimated. Our results draw attention to demand-side changes in explaining the recent slowdown in Internet e-retail banking, and may also be useful for development planning and marketing. © 2002 Elsevier Science B.V. All rights reserved. |
Persistent Identifier | http://hdl.handle.net/10722/85588 |
ISSN | 2023 Impact Factor: 8.2 2023 SCImago Journal Rankings: 2.594 |
ISI Accession Number ID | |
References |
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Liao, Z | en_HK |
dc.contributor.author | Cheung, MT | en_HK |
dc.date.accessioned | 2010-09-06T09:06:54Z | - |
dc.date.available | 2010-09-06T09:06:54Z | - |
dc.date.issued | 2002 | en_HK |
dc.identifier.citation | Information And Management, 2002, v. 39 n. 4, p. 283-295 | en_HK |
dc.identifier.issn | 0378-7206 | en_HK |
dc.identifier.uri | http://hdl.handle.net/10722/85588 | - |
dc.description.abstract | Consumer attitudes toward the usefulness of and willingness to use Internet e-retail banking were identified and measured. Our survey was undertaken in Singapore, because its geography and well-developed infrastructure implied similar and small physical- and tele-communication costs, thereby highlighting the differences between traditional and Internet-based retail banking upon the latter's introduction. The data showed that expectations of accuracy, security, network speed, user-friendliness, user involvement and convenience were the most important quality attributes underlying perceived usefulness. Regression discovered that willingness to use depended significantly on the first five factors, allowing the interdependencies or marginal rates of substitution between them to be estimated. Our results draw attention to demand-side changes in explaining the recent slowdown in Internet e-retail banking, and may also be useful for development planning and marketing. © 2002 Elsevier Science B.V. All rights reserved. | en_HK |
dc.language | eng | en_HK |
dc.publisher | Elsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/im | en_HK |
dc.relation.ispartof | Information and Management | en_HK |
dc.rights | Information & Management. Copyright © Elsevier BV. | en_HK |
dc.subject | Consumer expectations | en_HK |
dc.subject | Internet e-retail banking | en_HK |
dc.subject | Perceived usefulness | en_HK |
dc.subject | Product-service quality | en_HK |
dc.subject | Willingness to use | en_HK |
dc.title | Internet-based e-banking and consumer attitudes: An empirical study | en_HK |
dc.type | Article | en_HK |
dc.identifier.openurl | http://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0378-7206&volume=39&spage=283&epage=295&date=2002&atitle=Internet-Based+e-Banking+and+Consumer+Attitudes:+An+Empirical+Study | en_HK |
dc.identifier.email | Cheung, MT: tmcheung@hkucc.hku.hk | en_HK |
dc.identifier.authority | Cheung, MT=rp01054 | en_HK |
dc.description.nature | link_to_subscribed_fulltext | - |
dc.identifier.doi | 10.1016/S0378-7206(01)00097-0 | en_HK |
dc.identifier.scopus | eid_2-s2.0-0036132198 | en_HK |
dc.identifier.hkuros | 72559 | en_HK |
dc.relation.references | http://www.scopus.com/mlt/select.url?eid=2-s2.0-0036132198&selection=ref&src=s&origin=recordpage | en_HK |
dc.identifier.volume | 39 | en_HK |
dc.identifier.issue | 4 | en_HK |
dc.identifier.spage | 283 | en_HK |
dc.identifier.epage | 295 | en_HK |
dc.identifier.isi | WOS:000173105000004 | - |
dc.publisher.place | Netherlands | en_HK |
dc.identifier.scopusauthorid | Liao, Z=7203032568 | en_HK |
dc.identifier.scopusauthorid | Cheung, MT=7201897422 | en_HK |
dc.identifier.citeulike | 2985712 | - |
dc.identifier.issnl | 0378-7206 | - |