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Article: Assessing anti-phishing preparedness: A study of online banks in Hong Kong

TitleAssessing anti-phishing preparedness: A study of online banks in Hong Kong
Authors
KeywordsAccessibility
Anti-phishing
Anti-phishing preparedness
Assessment
Banking industry
Hong Kong
Information content
Usability
Web site analysis
Issue Date2008
PublisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/dss
Citation
Decision Support Systems, 2008, v. 45 n. 4, p. 897-912 How to Cite?
AbstractPhishing has enormous impacts on the financial industry. This research aims to investigate anti-phishing preparedness of banks in Hong Kong. Web sites of registered Hong Kong banks are analyzed. Information related to phishing and anti-phishing measures adopted by banks are gathered and scores are assigned to banks according to a model measuring accessibility, usability, and information content. A combined score is computed for each bank by measuring the average performance of the bank Web site in all three aspects. The analysis revealed that banks in Hong Kong were generally prepared for countering phishing attacks, and separated out into three clusters that differed in terms of accessibility. The research identified that phishing information was easier to access and was richer in content and coverage compared to information related to anti-phishing measures. Although banks attached importance to information related to anti-phishing measures they needed to improve the accessibility of such information on their Web sites and needed to provide anti-phishing measures related information corresponding to all possible types of phishing attacks including malware and phishing e-mail. © 2008 Elsevier B.V. All rights reserved.
Persistent Identifierhttp://hdl.handle.net/10722/60201
ISSN
2023 Impact Factor: 6.7
2023 SCImago Journal Rankings: 2.211
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorBose, Ien_HK
dc.contributor.authorLeung, ACMen_HK
dc.date.accessioned2010-05-31T04:05:48Z-
dc.date.available2010-05-31T04:05:48Z-
dc.date.issued2008en_HK
dc.identifier.citationDecision Support Systems, 2008, v. 45 n. 4, p. 897-912en_HK
dc.identifier.issn0167-9236en_HK
dc.identifier.urihttp://hdl.handle.net/10722/60201-
dc.description.abstractPhishing has enormous impacts on the financial industry. This research aims to investigate anti-phishing preparedness of banks in Hong Kong. Web sites of registered Hong Kong banks are analyzed. Information related to phishing and anti-phishing measures adopted by banks are gathered and scores are assigned to banks according to a model measuring accessibility, usability, and information content. A combined score is computed for each bank by measuring the average performance of the bank Web site in all three aspects. The analysis revealed that banks in Hong Kong were generally prepared for countering phishing attacks, and separated out into three clusters that differed in terms of accessibility. The research identified that phishing information was easier to access and was richer in content and coverage compared to information related to anti-phishing measures. Although banks attached importance to information related to anti-phishing measures they needed to improve the accessibility of such information on their Web sites and needed to provide anti-phishing measures related information corresponding to all possible types of phishing attacks including malware and phishing e-mail. © 2008 Elsevier B.V. All rights reserved.en_HK
dc.languageengen_HK
dc.publisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/dssen_HK
dc.relation.ispartofDecision Support Systemsen_HK
dc.subjectAccessibilityen_HK
dc.subjectAnti-phishingen_HK
dc.subjectAnti-phishing preparednessen_HK
dc.subjectAssessmenten_HK
dc.subjectBanking industryen_HK
dc.subjectHong Kongen_HK
dc.subjectInformation contenten_HK
dc.subjectUsabilityen_HK
dc.subjectWeb site analysisen_HK
dc.titleAssessing anti-phishing preparedness: A study of online banks in Hong Kongen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0167-9236&volume=45&spage=897&epage=912&date=2008&atitle=Assessing+Anti-phishing+Preparedness:+A+Study+Of+Online+Banks+In+Hong+Kongen_HK
dc.identifier.emailBose, I: bose@business.hku.hken_HK
dc.identifier.authorityBose, I=rp01041en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1016/j.dss.2008.03.001en_HK
dc.identifier.scopuseid_2-s2.0-53749084373en_HK
dc.identifier.hkuros160457en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-53749084373&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume45en_HK
dc.identifier.issue4en_HK
dc.identifier.spage897en_HK
dc.identifier.epage912en_HK
dc.identifier.isiWOS:000260713900018-
dc.publisher.placeNetherlandsen_HK
dc.identifier.scopusauthoridBose, I=7003751502en_HK
dc.identifier.scopusauthoridLeung, ACM=23975896100en_HK
dc.identifier.issnl0167-9236-

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