Showing results 1 to 3 of 3
Title | Author(s) | Issue Date | |
---|---|---|---|
An empirical taxonomy for quality management systems: A study of the Hong Kong electronics industry Journal:Journal of Operations Management | 2003 | ||
From customer orientation to customer satisfaction: The gap between theory and practice Journal:IEEE Transactions on Engineering Management | 2004 | ||
Senior management perspectives and ISO 9000 effectiveness: An empirical research Journal:International Journal of Production Research | 2003 |