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Article: Defending the Hospital or Supporting the Complainant: Morality in Medical Disputes
Title | Defending the Hospital or Supporting the Complainant: Morality in Medical Disputes |
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Authors | |
Issue Date | 22-Sep-2023 |
Publisher | Taylor and Francis Group |
Citation | Chinese Sociological Review, 2023 How to Cite? |
Abstract | Why do frontline administrators, as liable representatives of the hospital, sometimes neglect the interests of the hospital when handling medical disputes and help complainants? Fieldwork in a tertiary hospital in northern China found that when the hospital’s frontline administrators handled specific cases of medical dispute, their actions were strongly shaped by personal and moral judgments in different situations, including their understanding of what happened, their relationships in that context, and whether the complainants were worthy of their help. This study challenges the commonly imagined hospital-complainant confrontation in contemporary China and introduces micro-level judgment, morality, and interpersonal interaction of the hospital’s frontline administrators into research work on medical disputes. This case also contributes to a better understanding of the dynamic role of morality in organizational contexts. |
Persistent Identifier | http://hdl.handle.net/10722/337950 |
ISSN | 2023 Impact Factor: 2.2 2023 SCImago Journal Rankings: 0.989 |
DC Field | Value | Language |
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dc.contributor.author | Long, Zhang | - |
dc.contributor.author | Tian, Xiaoli | - |
dc.date.accessioned | 2024-03-11T10:25:08Z | - |
dc.date.available | 2024-03-11T10:25:08Z | - |
dc.date.issued | 2023-09-22 | - |
dc.identifier.citation | Chinese Sociological Review, 2023 | - |
dc.identifier.issn | 2162-0555 | - |
dc.identifier.uri | http://hdl.handle.net/10722/337950 | - |
dc.description.abstract | <p>Why do frontline administrators, as liable representatives of the hospital, sometimes neglect the interests of the hospital when handling medical disputes and help complainants? Fieldwork in a tertiary hospital in northern China found that when the hospital’s frontline administrators handled specific cases of medical dispute, their actions were strongly shaped by personal and moral judgments in different situations<a>, including their understanding of what happened, their relationships in that context, and whether the complainants were worthy of their help. This study challenges the commonly imagined hospital-complainant confrontation in contemporary China and introduces micro-level judgment, morality, and interpersonal interaction of the hospital’s frontline administrators into research work on medical disputes. This case also contributes to a better understanding of the dynamic role of morality in organizational contexts.</a></p> | - |
dc.language | eng | - |
dc.publisher | Taylor and Francis Group | - |
dc.relation.ispartof | Chinese Sociological Review | - |
dc.rights | This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License. | - |
dc.title | Defending the Hospital or Supporting the Complainant: Morality in Medical Disputes | - |
dc.type | Article | - |
dc.identifier.eissn | 2162-0563 | - |
dc.identifier.issnl | 2162-0555 | - |