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Article: Perceived warmth of offending group moderates the effect of intergroup apologies

TitlePerceived warmth of offending group moderates the effect of intergroup apologies
Authors
KeywordsIntergroup apology
Intergroup forgiveness
Stereotype content model
Issue Date2021
PublisherSage Publications Ltd. The Journal's web site is located at http://www.sagepub.co.uk/journal.aspx?pid=105568
Citation
Group Processes & Intergroup Relations, 2021, p. 136843022096184 How to Cite?
AbstractThe stereotype content model provides a framework for understanding contextual and relational factors that may explain why some intergroup apologies are ineffective. Using actual and fictional scenarios, we examined whether the apology–forgiveness relationship and the apology–remorse relationship were dependent on the victim-group members’ perceived warmth of the offending group. Studies 1 (N = 101) and 2 (N = 109) demonstrated that the perceived warmth of the offending group moderated the influence of apology on forgiveness. The interaction effect between apology and forgiveness and that between apology and perceived remorse were qualified in three-way interactions in Studies 3 (N = 235) and 4 (N = 586). The warmth-by-apology interaction was detectable among those who were highly offended by the incident. In all four experiments, we found an indirect effect of perceived warmth on forgiveness through perceived remorse. The perceived lack of warmth associated with offending groups may help explain the muted effectiveness of intergroup apologies.
Persistent Identifierhttp://hdl.handle.net/10722/300242
ISSN
2023 Impact Factor: 4.0
2023 SCImago Journal Rankings: 2.225
ISI Accession Number ID

 

DC FieldValueLanguage
dc.contributor.authorAwale, A-
dc.contributor.authorChan, CS-
dc.contributor.authorTAM, YY-
dc.contributor.authorKarasawa, M-
dc.date.accessioned2021-06-04T08:40:10Z-
dc.date.available2021-06-04T08:40:10Z-
dc.date.issued2021-
dc.identifier.citationGroup Processes & Intergroup Relations, 2021, p. 136843022096184-
dc.identifier.issn1368-4302-
dc.identifier.urihttp://hdl.handle.net/10722/300242-
dc.description.abstractThe stereotype content model provides a framework for understanding contextual and relational factors that may explain why some intergroup apologies are ineffective. Using actual and fictional scenarios, we examined whether the apology–forgiveness relationship and the apology–remorse relationship were dependent on the victim-group members’ perceived warmth of the offending group. Studies 1 (N = 101) and 2 (N = 109) demonstrated that the perceived warmth of the offending group moderated the influence of apology on forgiveness. The interaction effect between apology and forgiveness and that between apology and perceived remorse were qualified in three-way interactions in Studies 3 (N = 235) and 4 (N = 586). The warmth-by-apology interaction was detectable among those who were highly offended by the incident. In all four experiments, we found an indirect effect of perceived warmth on forgiveness through perceived remorse. The perceived lack of warmth associated with offending groups may help explain the muted effectiveness of intergroup apologies.-
dc.languageeng-
dc.publisherSage Publications Ltd. The Journal's web site is located at http://www.sagepub.co.uk/journal.aspx?pid=105568-
dc.relation.ispartofGroup Processes & Intergroup Relations-
dc.rightsAuthor(s), Contribution Title, Journal Title (Journal Volume Number and Issue Number) pp. xx-xx. Copyright © [year] (Copyright Holder). DOI: [DOI number].-
dc.subjectIntergroup apology-
dc.subjectIntergroup forgiveness-
dc.subjectStereotype content model-
dc.titlePerceived warmth of offending group moderates the effect of intergroup apologies-
dc.typeArticle-
dc.identifier.emailChan, CS: shaunlyn@hku.hk-
dc.identifier.authorityChan, CS=rp01645-
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1177/1368430220961844-
dc.identifier.scopuseid_2-s2.0-85104462759-
dc.identifier.hkuros322636-
dc.identifier.spage136843022096184-
dc.identifier.epage136843022096184-
dc.identifier.isiWOS:000643458500001-
dc.publisher.placeUnited Kingdom-

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