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Article: Why do older people love and hate assistive technology? ‒ an emotional experience perspective

TitleWhy do older people love and hate assistive technology? ‒ an emotional experience perspective
Authors
KeywordsProduct emotion
ageism
emotional experience
qualitative methodology
Issue Date2020
PublisherTaylor & Francis Ltd. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/00140139.asp
Citation
Ergonomics, 2020, Epub 2020-08-20, p. 1-12 How to Cite?
AbstractAssistive technology is increasingly valued to support older people with functional decline and disabilities. Inspired by classical theories on technology acceptance, emotional experience, and psychological needs, this study aimed to better understand the use of assistive technology by older people. Qualitative semi-structured interviews were conducted with 50 community-dwelling older adults in Hong Kong (mean age = 67.47, standard deviation = 7.96). Thematic analysis was used to generate themes. Positive and negative emotional experiences emerged as two themes. The theme of positive emotional experiences is associated with enhanced security, independence, and relativeness. However, assistive technology may also produce anxiety, frustration, stigma, isolation, and risks that induce negative emotional experiences. These findings indicate that older users’ emotional and psychological concerns should be addressed and reflected in the process of assistive technology product design and implementation. Practitioner summary: To enhance the well-being of older people through the application of assistive technology, it is necessary to maximise autonomy or independence, enhance social relativeness, and lift self-competence to evoke positive emotional experiences.
Persistent Identifierhttp://hdl.handle.net/10722/286063
ISSN
2020 Impact Factor: 2.778
2020 SCImago Journal Rankings: 0.816
ISI Accession Number ID

 

DC FieldValueLanguage
dc.contributor.authorChen, K-
dc.date.accessioned2020-08-31T06:58:34Z-
dc.date.available2020-08-31T06:58:34Z-
dc.date.issued2020-
dc.identifier.citationErgonomics, 2020, Epub 2020-08-20, p. 1-12-
dc.identifier.issn0014-0139-
dc.identifier.urihttp://hdl.handle.net/10722/286063-
dc.description.abstractAssistive technology is increasingly valued to support older people with functional decline and disabilities. Inspired by classical theories on technology acceptance, emotional experience, and psychological needs, this study aimed to better understand the use of assistive technology by older people. Qualitative semi-structured interviews were conducted with 50 community-dwelling older adults in Hong Kong (mean age = 67.47, standard deviation = 7.96). Thematic analysis was used to generate themes. Positive and negative emotional experiences emerged as two themes. The theme of positive emotional experiences is associated with enhanced security, independence, and relativeness. However, assistive technology may also produce anxiety, frustration, stigma, isolation, and risks that induce negative emotional experiences. These findings indicate that older users’ emotional and psychological concerns should be addressed and reflected in the process of assistive technology product design and implementation. Practitioner summary: To enhance the well-being of older people through the application of assistive technology, it is necessary to maximise autonomy or independence, enhance social relativeness, and lift self-competence to evoke positive emotional experiences.-
dc.languageeng-
dc.publisherTaylor & Francis Ltd. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/00140139.asp-
dc.relation.ispartofErgonomics-
dc.rightsAOM/Preprint Before Accepted: his article has been accepted for publication in [JOURNAL TITLE], published by Taylor & Francis. AOM/Preprint After Accepted: This is an [original manuscript / preprint] of an article published by Taylor & Francis in [JOURNAL TITLE] on [date of publication], available online: http://www.tandfonline.com/[Article DOI]. Accepted Manuscript (AM) i.e. Postprint This is an Accepted Manuscript of an article published by Taylor & Francis in [JOURNAL TITLE] on [date of publication], available online: http://www.tandfonline.com/[Article DOI].-
dc.subjectProduct emotion-
dc.subjectageism-
dc.subjectemotional experience-
dc.subjectqualitative methodology-
dc.titleWhy do older people love and hate assistive technology? ‒ an emotional experience perspective-
dc.typeArticle-
dc.identifier.emailChen, K: kechen@hku.hk-
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1080/00140139.2020.1808714-
dc.identifier.scopuseid_2-s2.0-85089652377-
dc.identifier.hkuros313689-
dc.identifier.volumeEpub 2020-08-20-
dc.identifier.spage1-
dc.identifier.epage12-
dc.identifier.isiWOS:000561134300001-
dc.publisher.placeUnited Kingdom-
dc.identifier.issnl0014-0139-

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