File Download

There are no files associated with this item.

  Links for fulltext
     (May Require Subscription)
Supplementary

Conference Paper: A Bayesian approach for modeling and analysis of call center arrivals

TitleA Bayesian approach for modeling and analysis of call center arrivals
Authors
Issue Date2013
PublisherIEEE.
Citation
2013 Winter Simulations Conference (WSC), Washington, DC, 8-11 December 2013. In Proceedings - Winter Simulation Conference, 2013, p. 713-723 How to Cite?
AbstractThe Poisson process has been widely used in the literature to model call center arrivals. In recent years, however, there have been empirical studies suggesting the call arrival process has significant non-Poisson characteristics. In this paper, we introduce a new doubly stochastic Poisson model for call center arrivals and develop a Bayesian approach for the parameter estimation via the Markov chain Monte Carlo method. The model can well capture the call arrival process as illustrated by a case study. © 2013 IEEE.
Persistent Identifierhttp://hdl.handle.net/10722/271471

 

DC FieldValueLanguage
dc.contributor.authorZhang, Xiaowei-
dc.date.accessioned2019-07-02T07:16:09Z-
dc.date.available2019-07-02T07:16:09Z-
dc.date.issued2013-
dc.identifier.citation2013 Winter Simulations Conference (WSC), Washington, DC, 8-11 December 2013. In Proceedings - Winter Simulation Conference, 2013, p. 713-723-
dc.identifier.urihttp://hdl.handle.net/10722/271471-
dc.description.abstractThe Poisson process has been widely used in the literature to model call center arrivals. In recent years, however, there have been empirical studies suggesting the call arrival process has significant non-Poisson characteristics. In this paper, we introduce a new doubly stochastic Poisson model for call center arrivals and develop a Bayesian approach for the parameter estimation via the Markov chain Monte Carlo method. The model can well capture the call arrival process as illustrated by a case study. © 2013 IEEE.-
dc.languageeng-
dc.publisherIEEE.-
dc.relation.ispartofProceedings - Winter Simulation Conference-
dc.titleA Bayesian approach for modeling and analysis of call center arrivals-
dc.typeConference_Paper-
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1109/WSC.2013.6721464-
dc.identifier.scopuseid_2-s2.0-84894140545-
dc.identifier.spage713-
dc.identifier.epage723-

Export via OAI-PMH Interface in XML Formats


OR


Export to Other Non-XML Formats