Overload of information or lack of high value information: Lessons learnt from construction

Abstract

Information and knowledge are strategic assets, processed to attain objectives, perform actions and make decisions. However, technological innovations can change the format of information and often result in more complicated project information or knowledge management tools whilst this can provide information to an individual more easily and quickly. Current systems have little or no regard for the value of the information they contain. As projects draw to a close, some organisations are now asking what information is worth retaining and how might it be reused. This paper addresses the problems of information overload and value in the construction industry. Exploratory studies compared two major consultants in the UK from three perspectives (business, project management and document management). Major challenges in the current information evaluation practice in the industry were identified. Information overload does exist in the industry and is getting worse because of the heavy but often inappropriate use of search and collaborative technologies. Loss of high value information due to staff leaving is a major problem, but the companies are reluctant to evaluate recorded information (before or after storage) for future retrieval. From the strategic point of view, there is a lack of information evaluation tools that quantify the benefits and costs of performing information evaluation activities and the effects on storage. Based on these findings, a through-life Information Evaluation Methodology (IEM) has been proposed to allow high value information to be easily retrievable in the future in order to support through-life knowledge and information management (K & IM) practice.