File Download
Supplementary

Conference Paper: Influence of digital service flexibility on performance

TitleInfluence of digital service flexibility on performance
Authors
Saldanha, TKhuntia, JKathuria, A
Issue Date2013
PublisherAll Academic, Inc..
Citation
The 44th Annual Meeting of Decision Sciences Institute (DSI 2013), Baltimore, MD., 16-19 November 2013. How to Cite?
AbstractWe identify three dimensions of digital service flexibility (DSF): basic DSF, transaction DSF, customer DSF. We theorize a complementary effect of transaction DSF, and negative moderation effect of customer DSF on the relationship between basic DSF and credit union performance. Our empirical analysis of U.S. credit unions supports our propositions.
DescriptionSession: IS Management and Governance
Persistent Identifierhttp://hdl.handle.net/10722/187720

 

DC FieldValueLanguage
dc.contributor.authorSaldanha, Ten_US
dc.contributor.authorKhuntia, Jen_US
dc.contributor.authorKathuria, Aen_US
dc.date.accessioned2013-08-21T07:10:38Z-
dc.date.available2013-08-21T07:10:38Z-
dc.date.issued2013-
dc.identifier.citationThe 44th Annual Meeting of Decision Sciences Institute (DSI 2013), Baltimore, MD., 16-19 November 2013.en_US
dc.identifier.urihttp://hdl.handle.net/10722/187720-
dc.descriptionSession: IS Management and Governance-
dc.description.abstractWe identify three dimensions of digital service flexibility (DSF): basic DSF, transaction DSF, customer DSF. We theorize a complementary effect of transaction DSF, and negative moderation effect of customer DSF on the relationship between basic DSF and credit union performance. Our empirical analysis of U.S. credit unions supports our propositions.-
dc.languageengen_US
dc.publisherAll Academic, Inc..-
dc.relation.ispartofDSI Annual Meeting 2013en_US
dc.titleInfluence of digital service flexibility on performanceen_US
dc.typeConference_Paperen_US
dc.identifier.emailKathuria, A: kathuria@hku.hken_US
dc.identifier.authorityKathuria, A=rp01616en_US
dc.description.naturelink_to_OA_fulltext-
dc.identifier.hkuros220218en_US
dc.publisher.placeUnited States-

Export via OAI-PMH Interface in XML Formats

OR

Export to Other Non-XML Formats