File Download
Supplementary
-
Citations:
- Appears in Collections:
Conference Paper: Digital service flexibility and performance of credit unions
Title | Digital service flexibility and performance of credit unions |
---|---|
Authors | |
Issue Date | 2013 |
Citation | The 19th Americas Conference on Information Systems (AMCIS), Chicago, IL., 15-17 August 2013. In AMCIS 2013 Proceedings, 2013 How to Cite? |
Abstract | Despite growth of information technology (IT) enabled services, how IT provides flexibility in service rendering and delivery, remains a relatively unexplored area of research. In this study, we investigate how digital service flexibility (DSF) influences performance of credit unions – an exemplary set of service oriented firms. We identify three dimensions of digital service flexibility: (1) basic digital service flexibility (basic DSF), (2) customer-oriented digital service flexibility (customer DSF), and (2) transaction-oriented digital service flexibility (transaction DSF). We argue that transaction DSF complements the basic DSF in influencing the performance, whereas customer DSF has a negative moderation effect on basic DSF and performance relationship. Using an archival data set, we find empirical support for the hypothesized relationships; and discuss contributions and implications of the findings. |
Description | Conference Theme: Hyperconnected World: Anything, Anywhere, Anytime Session - General Presentations 3 |
Persistent Identifier | http://hdl.handle.net/10722/187718 |
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Saldanha, TJ | en_US |
dc.contributor.author | Kathuria, A | en_US |
dc.contributor.author | Khuntia, J | en_US |
dc.date.accessioned | 2013-08-21T07:10:37Z | - |
dc.date.available | 2013-08-21T07:10:37Z | - |
dc.date.issued | 2013 | en_US |
dc.identifier.citation | The 19th Americas Conference on Information Systems (AMCIS), Chicago, IL., 15-17 August 2013. In AMCIS 2013 Proceedings, 2013 | en_US |
dc.identifier.uri | http://hdl.handle.net/10722/187718 | - |
dc.description | Conference Theme: Hyperconnected World: Anything, Anywhere, Anytime | - |
dc.description | Session - General Presentations 3 | - |
dc.description.abstract | Despite growth of information technology (IT) enabled services, how IT provides flexibility in service rendering and delivery, remains a relatively unexplored area of research. In this study, we investigate how digital service flexibility (DSF) influences performance of credit unions – an exemplary set of service oriented firms. We identify three dimensions of digital service flexibility: (1) basic digital service flexibility (basic DSF), (2) customer-oriented digital service flexibility (customer DSF), and (2) transaction-oriented digital service flexibility (transaction DSF). We argue that transaction DSF complements the basic DSF in influencing the performance, whereas customer DSF has a negative moderation effect on basic DSF and performance relationship. Using an archival data set, we find empirical support for the hypothesized relationships; and discuss contributions and implications of the findings. | - |
dc.language | eng | en_US |
dc.relation.ispartof | AMCIS 2013 Proceedings | en_US |
dc.title | Digital service flexibility and performance of credit unions | en_US |
dc.type | Conference_Paper | en_US |
dc.identifier.email | Kathuria, A: kathuria@hku.hk | en_US |
dc.identifier.authority | Kathuria, A=rp01616 | en_US |
dc.description.nature | link_to_OA_fulltext | - |
dc.identifier.hkuros | 220215 | en_US |