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- Publisher Website: 10.1111/j.1540-5414.2006.00133.x
- Scopus: eid_2-s2.0-33749504226
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Article: An empirical investigation of web site use using a commitment-based model
Title | An empirical investigation of web site use using a commitment-based model |
---|---|
Authors | |
Keywords | Affective Commitment And Trust Calculative Commitment Continuous Use Customer Retention Quality Of Alternatives |
Issue Date | 2006 |
Publisher | Blackwell Publishing, Inc. The Journal's web site is located at http://www.blackwellpublishing.com/journals/DECI |
Citation | Decision Sciences, 2006, v. 37 n. 3, p. 427-444 How to Cite? |
Abstract | Companies throughout industry are interested in retaining existing customers, because customers' continuous consumption of products and services is critical to the long-term value propositions of most organizations. Thus, decision-making strategies that promote continuous use and customer retention are of research interest, both theoretically and practically. In the present research, we investigate one important area of continuous usage, that of Web site use. In particular, we use several theories of commitment to understand how an individual's decision to continue to use a Web site is influenced by his or her commitment toward that Web site and the vendor that supports it. Results derived from data collected from 335 users of a variety of Web sites indicated that affective commitment, calculative commitment, quality of alternatives, and trust were significantly associated with an individual's behavioral intention to continue to use a Web site. Implications for customer retention and decision-making strategies are discussed. © 2006, The Author. |
Persistent Identifier | http://hdl.handle.net/10722/177971 |
ISSN | 2020 Impact Factor: 4.147 2020 SCImago Journal Rankings: 1.238 |
ISI Accession Number ID | |
References |
DC Field | Value | Language |
---|---|---|
dc.contributor.author | Li, D | en_US |
dc.contributor.author | Browne, GJ | en_US |
dc.contributor.author | Chau, PYK | en_US |
dc.date.accessioned | 2012-12-19T09:41:06Z | - |
dc.date.available | 2012-12-19T09:41:06Z | - |
dc.date.issued | 2006 | en_US |
dc.identifier.citation | Decision Sciences, 2006, v. 37 n. 3, p. 427-444 | en_US |
dc.identifier.issn | 0011-7315 | en_US |
dc.identifier.uri | http://hdl.handle.net/10722/177971 | - |
dc.description.abstract | Companies throughout industry are interested in retaining existing customers, because customers' continuous consumption of products and services is critical to the long-term value propositions of most organizations. Thus, decision-making strategies that promote continuous use and customer retention are of research interest, both theoretically and practically. In the present research, we investigate one important area of continuous usage, that of Web site use. In particular, we use several theories of commitment to understand how an individual's decision to continue to use a Web site is influenced by his or her commitment toward that Web site and the vendor that supports it. Results derived from data collected from 335 users of a variety of Web sites indicated that affective commitment, calculative commitment, quality of alternatives, and trust were significantly associated with an individual's behavioral intention to continue to use a Web site. Implications for customer retention and decision-making strategies are discussed. © 2006, The Author. | en_US |
dc.language | eng | en_US |
dc.publisher | Blackwell Publishing, Inc. The Journal's web site is located at http://www.blackwellpublishing.com/journals/DECI | en_US |
dc.relation.ispartof | Decision Sciences | en_US |
dc.subject | Affective Commitment | en_US |
dc.subject | And Trust | en_US |
dc.subject | Calculative Commitment | en_US |
dc.subject | Continuous Use | en_US |
dc.subject | Customer Retention | en_US |
dc.subject | Quality Of Alternatives | en_US |
dc.title | An empirical investigation of web site use using a commitment-based model | en_US |
dc.type | Article | en_US |
dc.identifier.email | Chau, PYK: pykchau@hkucc.hku.hk | en_US |
dc.identifier.authority | Chau, PYK=rp01052 | en_US |
dc.description.nature | link_to_subscribed_fulltext | en_US |
dc.identifier.doi | 10.1111/j.1540-5414.2006.00133.x | en_US |
dc.identifier.scopus | eid_2-s2.0-33749504226 | en_US |
dc.identifier.hkuros | 121427 | - |
dc.relation.references | http://www.scopus.com/mlt/select.url?eid=2-s2.0-33749504226&selection=ref&src=s&origin=recordpage | en_US |
dc.identifier.volume | 37 | en_US |
dc.identifier.issue | 3 | en_US |
dc.identifier.spage | 427 | en_US |
dc.identifier.epage | 444 | en_US |
dc.identifier.isi | WOS:000240996900005 | - |
dc.publisher.place | United States | en_US |
dc.identifier.scopusauthorid | Li, D=13805539900 | en_US |
dc.identifier.scopusauthorid | Browne, GJ=14059460000 | en_US |
dc.identifier.scopusauthorid | Chau, PYK=7102267201 | en_US |
dc.identifier.citeulike | 886229 | - |
dc.identifier.issnl | 0011-7315 | - |