Showing results 1 to 2 of 2
| Title | Author(s) | Issue Date | |
|---|---|---|---|
Effects of service climate and leadership behavior on service quality: a multi-level analysis Proceeding/Conference:Annual Meeting of the Academy of Management, AOM 2004 | 2004 | ||
The effects of service climate and the effective leadership behaviour of supervisors on frontline employee service quality: a multi-level analysis Journal:Journal of Occupational and Organizational Psychology | 2007 |