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Conference Paper: Service with a virtual smile: how customers decode emoticons in online service encounter

TitleService with a virtual smile: how customers decode emoticons in online service encounter
Authors
Chan, KWLi, XSKim, S
Issue Date2016
Citation
The 25th Annual Frontiers in Service Conference, Bergen, Norway, 23-26 June 2016. How to Cite?
Persistent Identifierhttp://hdl.handle.net/10722/230192

 

DC FieldValueLanguage
dc.contributor.authorChan, KW-
dc.contributor.authorLi, XS-
dc.contributor.authorKim, S-
dc.date.accessioned2016-08-23T14:15:39Z-
dc.date.available2016-08-23T14:15:39Z-
dc.date.issued2016-
dc.identifier.citationThe 25th Annual Frontiers in Service Conference, Bergen, Norway, 23-26 June 2016.-
dc.identifier.urihttp://hdl.handle.net/10722/230192-
dc.languageeng-
dc.relation.ispartofAnnual Frontiers in Service Conference-
dc.titleService with a virtual smile: how customers decode emoticons in online service encounter-
dc.typeConference_Paper-
dc.identifier.emailKim, S: sarakim@hku.hk-
dc.identifier.authorityKim, S=rp01613-
dc.identifier.hkuros261131-
dc.identifier.hkuros269537-

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