File Download
  Links for fulltext
     (May Require Subscription)
  • Find via Find It@HKUL
Supplementary

Conference Paper: How do libraries use social networking sites to interact with users?

TitleHow do libraries use social networking sites to interact with users?
Authors
KeywordsLibrary
SNS
User engagement
Interaction
Issue Date2012
PublisherInformation Today, Inc.
Citation
The 75th Annual Meeting of ASIS&T, Baltimore, MD., 26-30 October 2012. In American Society for Information Science Annual Meeting Proceedings, 2012, v. 49, p. 1-10 How to Cite?
AbstractSocial networking sites (SNS) are helpful for stirring up interactions among users. The number of libraries which adopt SNSs is increasing. However, user engagement is low on many libraries’ SNSs. Existing research mainly focuses on the ways SNSs used in libraries and the librarians or users’ attitudes towards libraries using SNSs. Little research has been done on how to use SNSs to interact with library users effectively. This study focuses on the interactions between libraries and users on libraries’ Facebook, Twitter and Weibo. Four types of interactions are examined, including knowledge sharing, information dissemination, communication and knowledge gathering. A mixed method is applied in this study: quantitative results, generated from the analysis on around 1700 posts sampled from 40 libraries’ SNSs, are incorporated with qualitative results concluded from the interviews with 10 librarians. The study finds that among the four types of interactions, knowledge sharing attracts the largest volume of user responses on libraries’ SNSs. The study’s investigation on the differences of Facebook-like and Twitter-like SNSs and those between academic and public libraries on using SNSs suggests that in order to improve the efficiency of interacting with users on SNSs, there are necessities for libraries to coordinate different types of SNSs and take the properties of their communities under consideration.
DescriptionConference Theme: Information, Interaction, Innovation: Celebrating the Past, Constructing the Present and Creating the Future
ASIST 2012 Proceedings' web site is located at http://www.asis.org/asist2012/proceedings/frontmatter/titlepage12.html
Persistent Identifierhttp://hdl.handle.net/10722/187665
ISBN
ISSN
2005 Impact Factor: 0.027

 

DC FieldValueLanguage
dc.contributor.authorChen, DYTen_US
dc.contributor.authorChu, SKWen_US
dc.contributor.authorXu, SQen_US
dc.date.accessioned2013-08-21T07:09:09Z-
dc.date.available2013-08-21T07:09:09Z-
dc.date.issued2012en_US
dc.identifier.citationThe 75th Annual Meeting of ASIS&T, Baltimore, MD., 26-30 October 2012. In American Society for Information Science Annual Meeting Proceedings, 2012, v. 49, p. 1-10en_US
dc.identifier.isbn0-87715-544-7-
dc.identifier.issn0044-7870-
dc.identifier.urihttp://hdl.handle.net/10722/187665-
dc.descriptionConference Theme: Information, Interaction, Innovation: Celebrating the Past, Constructing the Present and Creating the Future-
dc.descriptionASIST 2012 Proceedings' web site is located at http://www.asis.org/asist2012/proceedings/frontmatter/titlepage12.html-
dc.description.abstractSocial networking sites (SNS) are helpful for stirring up interactions among users. The number of libraries which adopt SNSs is increasing. However, user engagement is low on many libraries’ SNSs. Existing research mainly focuses on the ways SNSs used in libraries and the librarians or users’ attitudes towards libraries using SNSs. Little research has been done on how to use SNSs to interact with library users effectively. This study focuses on the interactions between libraries and users on libraries’ Facebook, Twitter and Weibo. Four types of interactions are examined, including knowledge sharing, information dissemination, communication and knowledge gathering. A mixed method is applied in this study: quantitative results, generated from the analysis on around 1700 posts sampled from 40 libraries’ SNSs, are incorporated with qualitative results concluded from the interviews with 10 librarians. The study finds that among the four types of interactions, knowledge sharing attracts the largest volume of user responses on libraries’ SNSs. The study’s investigation on the differences of Facebook-like and Twitter-like SNSs and those between academic and public libraries on using SNSs suggests that in order to improve the efficiency of interacting with users on SNSs, there are necessities for libraries to coordinate different types of SNSs and take the properties of their communities under consideration.-
dc.languageengen_US
dc.publisherInformation Today, Inc.-
dc.relation.ispartofAmerican Society for Information Science Annual Meeting Proceedingsen_US
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License-
dc.subjectLibrary-
dc.subjectSNS-
dc.subjectUser engagement-
dc.subjectInteraction-
dc.titleHow do libraries use social networking sites to interact with users?en_US
dc.typeConference_Paperen_US
dc.identifier.emailChu, SKW: samchu@hku.hken_US
dc.identifier.emailXu, SQ: xushuqin@hku.hk-
dc.identifier.authorityChu, SKW=rp00897en_US
dc.description.naturepostprint-
dc.identifier.hkuros218081en_US
dc.identifier.volume49-
dc.identifier.spage1-
dc.identifier.epage10-
dc.publisher.placeUnited States-
dc.customcontrol.immutablesml 131011-

Export via OAI-PMH Interface in XML Formats


OR


Export to Other Non-XML Formats