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Article: Do Customers and Employees Enjoy Service Participation? Synergic Effects of Self- and Other-Efficacy

TitleDo Customers and Employees Enjoy Service Participation? Synergic Effects of Self- and Other-Efficacy
Authors
Issue Date2012
PublisherAMA. The Journal's web site is located at http://www.marketingpower.com
Citation
Journal of Marketing, 2012, v. 76 no. 6, p. 121-140 How to Cite?
Persistent Identifierhttp://hdl.handle.net/10722/160026
ISSN
2013 Impact Factor: 3.819

 

DC FieldValueLanguage
dc.contributor.authorYim, BCKen_US
dc.contributor.authorChan, KWen_US
dc.contributor.authorLam, SSKen_US
dc.date.accessioned2012-08-16T06:00:58Z-
dc.date.available2012-08-16T06:00:58Z-
dc.date.issued2012en_US
dc.identifier.citationJournal of Marketing, 2012, v. 76 no. 6, p. 121-140en_US
dc.identifier.issn0022-2429-
dc.identifier.urihttp://hdl.handle.net/10722/160026-
dc.languageengen_US
dc.publisherAMA. The Journal's web site is located at http://www.marketingpower.comen_US
dc.relation.ispartofJournal of Marketingen_US
dc.titleDo Customers and Employees Enjoy Service Participation? Synergic Effects of Self- and Other-Efficacyen_US
dc.typeArticleen_US
dc.identifier.emailYim, BCK: yim@business.hku.hken_US
dc.identifier.emailLam, SSK: simonlam@business.hku.hken_US
dc.identifier.authorityYim, BCK=rp01122en_US
dc.identifier.authorityLam, SSK=rp01071en_US
dc.identifier.doi10.1509/jm.11.0205-
dc.identifier.hkuros203904en_US
dc.identifier.volume76en_US

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