File Download

There are no files associated with this item.

  Links for fulltext
     (May Require Subscription)
Supplementary

Article: Do Customers and Employees Enjoy Service Participation? Synergic Effects of Self- and Other-Efficacy

TitleDo Customers and Employees Enjoy Service Participation? Synergic Effects of Self- and Other-Efficacy
Authors
Yim, BCKChan, KWLam, SSK
KeywordsCustomer participation
Financial services
Other-efficacy
Participation enjoyment
Self-efficacy
Value cocreation
Issue Date2012
PublisherAMA. The Journal's web site is located at http://www.marketingpower.com
Citation
Journal of Marketing, 2012, v. 76 no. 6, p. 121-140 How to Cite?
DOI: http://dx.doi.org/10.1509/jm.11.0205
Persistent Identifierhttp://hdl.handle.net/10722/160026
ISSN
0022-2429
2023 Impact Factor: 11.5
2023 SCImago Journal Rankings: 11.799
ISI Accession Number ID
WOS:000310042500008

 

DC FieldValueLanguage
dc.contributor.authorYim, BCKen_US
dc.contributor.authorChan, KWen_US
dc.contributor.authorLam, SSKen_US
dc.date.accessioned2012-08-16T06:00:58Z-
dc.date.available2012-08-16T06:00:58Z-
dc.date.issued2012en_US
dc.identifier.citationJournal of Marketing, 2012, v. 76 no. 6, p. 121-140en_US
dc.identifier.issn0022-2429-
dc.identifier.urihttp://hdl.handle.net/10722/160026-
dc.languageengen_US
dc.publisherAMA. The Journal's web site is located at http://www.marketingpower.comen_US
dc.relation.ispartofJournal of Marketingen_US
dc.subjectCustomer participation-
dc.subjectFinancial services-
dc.subjectOther-efficacy-
dc.subjectParticipation enjoyment-
dc.subjectSelf-efficacy-
dc.subjectValue cocreation-
dc.titleDo Customers and Employees Enjoy Service Participation? Synergic Effects of Self- and Other-Efficacyen_US
dc.typeArticleen_US
dc.identifier.emailYim, BCK: yim@business.hku.hken_US
dc.identifier.emailLam, SSK: simonlam@business.hku.hken_US
dc.identifier.authorityYim, BCK=rp01122en_US
dc.identifier.authorityLam, SSK=rp01071en_US
dc.identifier.doi10.1509/jm.11.0205-
dc.identifier.scopuseid_2-s2.0-84869122538-
dc.identifier.hkuros203904en_US
dc.identifier.volume76en_US
dc.identifier.isiWOS:000310042500008-
dc.identifier.issnl0022-2429-

Export via OAI-PMH Interface in XML Formats

OR

Export to Other Non-XML Formats