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Article: Do Customers and Employees Enjoy Service Participation? Synergic Effects of Self- and Other-Efficacy
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TitleDo Customers and Employees Enjoy Service Participation? Synergic Effects of Self- and Other-Efficacy
 
AuthorsYim, BCK
Chan, KW
Lam, SSK
 
Issue Date2012
 
PublisherAMA. The Journal's web site is located at http://www.marketingpower.com
 
CitationJournal of Marketing, 2012, v. 76 [How to Cite?]
DOI: http://dx.doi.org/10.1509/jm.11.0205
 
ISSN0022-2429
2012 Impact Factor: 3.368
2012 SCImago Journal Rankings: 5.585
 
DOIhttp://dx.doi.org/10.1509/jm.11.0205
 
DC FieldValue
dc.contributor.authorYim, BCK
 
dc.contributor.authorChan, KW
 
dc.contributor.authorLam, SSK
 
dc.date.accessioned2012-08-16T06:00:58Z
 
dc.date.available2012-08-16T06:00:58Z
 
dc.date.issued2012
 
dc.identifier.citationJournal of Marketing, 2012, v. 76 [How to Cite?]
DOI: http://dx.doi.org/10.1509/jm.11.0205
 
dc.identifier.doihttp://dx.doi.org/10.1509/jm.11.0205
 
dc.identifier.hkuros203904
 
dc.identifier.issn0022-2429
2012 Impact Factor: 3.368
2012 SCImago Journal Rankings: 5.585
 
dc.identifier.urihttp://hdl.handle.net/10722/160026
 
dc.identifier.volume76
 
dc.languageeng
 
dc.publisherAMA. The Journal's web site is located at http://www.marketingpower.com
 
dc.relation.ispartofJournal of Marketing
 
dc.titleDo Customers and Employees Enjoy Service Participation? Synergic Effects of Self- and Other-Efficacy
 
dc.typeArticle
 
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