File Download
Supplementary

Conference Paper: Using role-play based simulation to acquire tacit knowledge in organizations: the case of KreditSim

TitleUsing role-play based simulation to acquire tacit knowledge in organizations: the case of KreditSim
Authors
KeywordsBusiness process
Learning
Role-play
Tacit knowledge
Issue Date2010
PublisherFrankfurt School of Finance and Management.
Citation
The 5th International Conference on Knowledge Management in Asia Pacific (KMAP 2010), Xi'an, China, 16-18 September 2010. In Proceedings of the 5th KMAP, 2010, p. 1-8 How to Cite?
AbstractKnowledge creation and application is crucial for organisations to cope with ever increasing competition. The business-relevant knowledge is reflected in the processes of a company. A process largely consists of tacit knowledge which is embedded in practice or experiences. Acquiring this type of knowledge is crucial for improving business processes. While formal learning or training programs deliver explicit knowledge and skills, it is much more challenging to generate implicit or tacit knowledge out of everyday work activities. In order to help employees and senior managers to acquire and apply tacit knowledge, a role-play based simulation program has been developed. This kind of simulation allows for a learning environment close to the workplace. The case of KreditSim shows how this coaching method actively involves employees and improves awareness of and participation in business process improvement. After identifying the deficiencies in their early process, the learners improve their process in a new simulation run. In this way, the tacit knowledge about processes is externalised, delivered, refined and reused. Social learning is also supported for process knowledge creation and sharing.
DescriptionTheme: Shaping and Futurizing our Global Knowledge
Persistent Identifierhttp://hdl.handle.net/10722/129920

 

DC FieldValueLanguage
dc.contributor.authorMoormann, Jen_US
dc.contributor.authorWang, Men_US
dc.date.accessioned2010-12-23T08:44:23Z-
dc.date.available2010-12-23T08:44:23Z-
dc.date.issued2010en_US
dc.identifier.citationThe 5th International Conference on Knowledge Management in Asia Pacific (KMAP 2010), Xi'an, China, 16-18 September 2010. In Proceedings of the 5th KMAP, 2010, p. 1-8en_US
dc.identifier.urihttp://hdl.handle.net/10722/129920-
dc.descriptionTheme: Shaping and Futurizing our Global Knowledge-
dc.description.abstractKnowledge creation and application is crucial for organisations to cope with ever increasing competition. The business-relevant knowledge is reflected in the processes of a company. A process largely consists of tacit knowledge which is embedded in practice or experiences. Acquiring this type of knowledge is crucial for improving business processes. While formal learning or training programs deliver explicit knowledge and skills, it is much more challenging to generate implicit or tacit knowledge out of everyday work activities. In order to help employees and senior managers to acquire and apply tacit knowledge, a role-play based simulation program has been developed. This kind of simulation allows for a learning environment close to the workplace. The case of KreditSim shows how this coaching method actively involves employees and improves awareness of and participation in business process improvement. After identifying the deficiencies in their early process, the learners improve their process in a new simulation run. In this way, the tacit knowledge about processes is externalised, delivered, refined and reused. Social learning is also supported for process knowledge creation and sharing.-
dc.languageengen_US
dc.publisherFrankfurt School of Finance and Management.-
dc.relation.ispartofProceedings of the 5th International Conference on Knowledge Management in Asia Pacific, KMAP 2010-
dc.rightsCreative Commons: Attribution 3.0 Hong Kong License-
dc.subjectBusiness process-
dc.subjectLearning-
dc.subjectRole-play-
dc.subjectTacit knowledge-
dc.titleUsing role-play based simulation to acquire tacit knowledge in organizations: the case of KreditSimen_US
dc.typeConference_Paperen_US
dc.identifier.emailMoormann, J: j.moormann@fs.deen_US
dc.identifier.emailWang, M: magwang@hku.hk-
dc.description.naturepostprint-
dc.identifier.hkuros177152en_US
dc.identifier.spage1-
dc.identifier.epage8-
dc.publisher.placeGermany-
dc.description.otherThe 5th International Conference on Knowledge Management in Asia Pacific (KMAP 2010), Xi'an, China, 16-18 September 2010. In Proceedings of the 5th KMAP, 2010, p. 1-8-

Export via OAI-PMH Interface in XML Formats


OR


Export to Other Non-XML Formats