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Article: Refocusing for the future: Meeting user expectations in a digital age

TitleRefocusing for the future: Meeting user expectations in a digital age
Authors
KeywordsAcademic libraries
Change management
China
Information services
Organizational restructuring
Issue Date2009
PublisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/lm.htm
Citation
Library Management, 2009, v. 30 n. 1-2, p. 6-24 How to Cite?
AbstractPurpose - The purpose of this paper is to describe the changes adopted in a major Asian academic library aimed at making the library more responsive to evolving and growing client needs, and to positioning the library as a key player on campus in terms of teaching and learning support. Design/methodology/approach - Following a period of organizational restructuring, the library embarked on a series of client focused services specifically aimed at enhancing its role in teaching and learning support. Findings - The article draws on a number of previously existing and new services introduced by the library, and demonstrates growth in their usage. Further evidence of success is highlighted through three consecutive biannual user survey results which demonstrate an increasing responsiveness to user expectations. Research limitations/implications - While many of the new services have been well received, the findings require further examination to ensure that the services continue to create value for the organization and that the library sustains its role. Practical implications - This paper reinforces the perspective that, in order to succeed and remain relevant, academic libraries must continue to evolve and to position themselves within their organizations so that they are recognized as important players in teaching and learning processes. Originality/value - This article provides one possible model for other libraries to follow in attempting to reposition themselves within their organizations. © Emerald Group Publishing Limited.
Persistent Identifierhttp://hdl.handle.net/10722/92835
ISSN
2015 SCImago Journal Rankings: 0.642
References

 

DC FieldValueLanguage
dc.contributor.authorSidorko, PEen_HK
dc.contributor.authorYang, TTen_HK
dc.date.accessioned2010-09-17T10:58:51Z-
dc.date.available2010-09-17T10:58:51Z-
dc.date.issued2009en_HK
dc.identifier.citationLibrary Management, 2009, v. 30 n. 1-2, p. 6-24en_HK
dc.identifier.issn0143-5124en_HK
dc.identifier.urihttp://hdl.handle.net/10722/92835-
dc.description.abstractPurpose - The purpose of this paper is to describe the changes adopted in a major Asian academic library aimed at making the library more responsive to evolving and growing client needs, and to positioning the library as a key player on campus in terms of teaching and learning support. Design/methodology/approach - Following a period of organizational restructuring, the library embarked on a series of client focused services specifically aimed at enhancing its role in teaching and learning support. Findings - The article draws on a number of previously existing and new services introduced by the library, and demonstrates growth in their usage. Further evidence of success is highlighted through three consecutive biannual user survey results which demonstrate an increasing responsiveness to user expectations. Research limitations/implications - While many of the new services have been well received, the findings require further examination to ensure that the services continue to create value for the organization and that the library sustains its role. Practical implications - This paper reinforces the perspective that, in order to succeed and remain relevant, academic libraries must continue to evolve and to position themselves within their organizations so that they are recognized as important players in teaching and learning processes. Originality/value - This article provides one possible model for other libraries to follow in attempting to reposition themselves within their organizations. © Emerald Group Publishing Limited.en_HK
dc.languageengen_HK
dc.publisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/lm.htmen_HK
dc.relation.ispartofLibrary Managementen_HK
dc.subjectAcademic librariesen_HK
dc.subjectChange managementen_HK
dc.subjectChinaen_HK
dc.subjectInformation servicesen_HK
dc.subjectOrganizational restructuringen_HK
dc.titleRefocusing for the future: Meeting user expectations in a digital ageen_HK
dc.typeArticleen_HK
dc.identifier.emailSidorko, PE: peters@hku.hken_HK
dc.identifier.authoritySidorko, PE=rp01299en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1108/01435120910927484en_HK
dc.identifier.scopuseid_2-s2.0-59949090767en_HK
dc.identifier.hkuros162565-
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-59949090767&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume30en_HK
dc.identifier.issue1-2en_HK
dc.identifier.spage6en_HK
dc.identifier.epage24en_HK
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridSidorko, PE=14022050600en_HK
dc.identifier.scopusauthoridYang, TT=26028468800en_HK
dc.identifier.citeulike3804718-

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