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Article: External Constraints on Local Service Standards: The Case of Comprehensive Performance Assessment in English Local Government

TitleExternal Constraints on Local Service Standards: The Case of Comprehensive Performance Assessment in English Local Government
Authors
Issue Date2005
PublisherWiley-Blackwell Publishing Ltd. The Journal's web site is located at http://www.wiley.com/bw/journal.asp?ref=0033-3298
Citation
Public Administration, 2005, v. 83 n. 3, p. 639-656 How to Cite?
AbstractCentral government in the UK has introduced performance management regimes that apply rewards and sanctions to local service providers. These regimes assume that organizational performance is attributable to decisions made by local policy-makers rather than circumstances beyond their control. We test this assumption by developing a statistical model of external constraints on service standards and applying this model to the outcomes of comprehensive performance assessment (CPA) in English local government. The results show that CPA scores were significantly influenced by the characteristics - such as social diversity and economic prosperity - of local populations. Thus 'poor' performance is partly attributable to difficult circumstances rather than bad choices. © Blackwell Publishing Ltd. 2005.
Persistent Identifierhttp://hdl.handle.net/10722/89923
ISSN
2015 Impact Factor: 1.922
2015 SCImago Journal Rankings: 1.460
ISI Accession Number ID

 

DC FieldValueLanguage
dc.contributor.authorAndrews, Ren_HK
dc.contributor.authorBoyne, GAen_HK
dc.contributor.authorLaw, Jen_HK
dc.contributor.authorWalker, RMen_HK
dc.date.accessioned2010-09-06T10:03:27Z-
dc.date.available2010-09-06T10:03:27Z-
dc.date.issued2005en_HK
dc.identifier.citationPublic Administration, 2005, v. 83 n. 3, p. 639-656en_HK
dc.identifier.issn0033-3298en_HK
dc.identifier.urihttp://hdl.handle.net/10722/89923-
dc.description.abstractCentral government in the UK has introduced performance management regimes that apply rewards and sanctions to local service providers. These regimes assume that organizational performance is attributable to decisions made by local policy-makers rather than circumstances beyond their control. We test this assumption by developing a statistical model of external constraints on service standards and applying this model to the outcomes of comprehensive performance assessment (CPA) in English local government. The results show that CPA scores were significantly influenced by the characteristics - such as social diversity and economic prosperity - of local populations. Thus 'poor' performance is partly attributable to difficult circumstances rather than bad choices. © Blackwell Publishing Ltd. 2005.-
dc.languageengen_HK
dc.publisherWiley-Blackwell Publishing Ltd. The Journal's web site is located at http://www.wiley.com/bw/journal.asp?ref=0033-3298en_HK
dc.relation.ispartofPublic Administrationen_HK
dc.rightsThe definitive version is available at www3.interscience.wiley.com-
dc.titleExternal Constraints on Local Service Standards: The Case of Comprehensive Performance Assessment in English Local Governmenten_HK
dc.typeArticleen_HK
dc.identifier.emailWalker, RM: rwalker@hkucc.hku.hken_HK
dc.identifier.authorityWalker, RM=rp00876en_HK
dc.identifier.doi10.1111/j.0033-3298.2005.00466.x-
dc.identifier.hkuros121224en_HK
dc.identifier.volume83-
dc.identifier.issue3-
dc.identifier.spage639-
dc.identifier.epage656-
dc.identifier.isiWOS:000231731900006-
dc.publisher.placeUnited Kingdom-

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