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Article: Satisfaction with child health services in the non-government sector of Hong Kong: Consumer evaluation

TitleSatisfaction with child health services in the non-government sector of Hong Kong: Consumer evaluation
Authors
KeywordsChild health
Community
Education
Evaluation
Hong Kong
Non-government sector
Issue Date2003
PublisherBlackwell Publishing Asia. The Journal's web site is located at http://www.blackwellpublishing.com/journals/NHS
Citation
Nursing And Health Sciences, 2003, v. 5 n. 2, p. 165-173 How to Cite?
AbstractThere is increasing emphasis on community-based health care. Evaluation of both government and non-government maternal and child care services in Hong Kong is a key objective for future development. The Kwun Tong Community Health Project, one of the Government's subsidy services, aim is to help in the rapid growth of the community so as to recognize needs, and to resolve health care issues. The present paper examines the findings of a consumer evaluation of three community health centers in the Kwun Tong Community Health Project, regarding clients' satisfaction towards the accessibility, information, use, medical consultation, perceptions of health problems of infants and cost of services provided. There was overall satisfaction expressed by the clients regarding health maintenance officers and the services provided. Provision of comprehensive family-focused care, including child and women's health was highly recommended. Parents' participation in decision-making about care and discussion about the child's health care plan were recognized as important issues to consider. Provision of play facilities and more flexible hours of operation were found to be beneficial in improving client's satisfaction. Finally, continuing education of the health maintenance officers was recognized as pertinent for them to update their knowledge while providing health education to the clients.
Persistent Identifierhttp://hdl.handle.net/10722/88256
ISSN
2015 Impact Factor: 1.347
2015 SCImago Journal Rankings: 0.619
References

 

DC FieldValueLanguage
dc.contributor.authorChan, SSCen_HK
dc.contributor.authorTwinn, Sen_HK
dc.date.accessioned2010-09-06T09:40:55Z-
dc.date.available2010-09-06T09:40:55Z-
dc.date.issued2003en_HK
dc.identifier.citationNursing And Health Sciences, 2003, v. 5 n. 2, p. 165-173en_HK
dc.identifier.issn1441-0745en_HK
dc.identifier.urihttp://hdl.handle.net/10722/88256-
dc.description.abstractThere is increasing emphasis on community-based health care. Evaluation of both government and non-government maternal and child care services in Hong Kong is a key objective for future development. The Kwun Tong Community Health Project, one of the Government's subsidy services, aim is to help in the rapid growth of the community so as to recognize needs, and to resolve health care issues. The present paper examines the findings of a consumer evaluation of three community health centers in the Kwun Tong Community Health Project, regarding clients' satisfaction towards the accessibility, information, use, medical consultation, perceptions of health problems of infants and cost of services provided. There was overall satisfaction expressed by the clients regarding health maintenance officers and the services provided. Provision of comprehensive family-focused care, including child and women's health was highly recommended. Parents' participation in decision-making about care and discussion about the child's health care plan were recognized as important issues to consider. Provision of play facilities and more flexible hours of operation were found to be beneficial in improving client's satisfaction. Finally, continuing education of the health maintenance officers was recognized as pertinent for them to update their knowledge while providing health education to the clients.en_HK
dc.languageengen_HK
dc.publisherBlackwell Publishing Asia. The Journal's web site is located at http://www.blackwellpublishing.com/journals/NHSen_HK
dc.relation.ispartofNursing and Health Sciencesen_HK
dc.subjectChild healthen_HK
dc.subjectCommunityen_HK
dc.subjectEducationen_HK
dc.subjectEvaluationen_HK
dc.subjectHong Kongen_HK
dc.subjectNon-government sectoren_HK
dc.titleSatisfaction with child health services in the non-government sector of Hong Kong: Consumer evaluationen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=1441-0745&volume=5&spage=165&epage=173&date=2002&atitle=Satisfaction+with+child+health+services+in+the+non-government+sector+of+Hong+Kong:+Consumer+evaluationen_HK
dc.identifier.emailChan, SSC: scsophia@hku.hken_HK
dc.identifier.authorityChan, SSC=rp00423en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1046/j.1442-2018.2003.00148.xen_HK
dc.identifier.pmid12709172-
dc.identifier.scopuseid_2-s2.0-0038314168en_HK
dc.identifier.hkuros84841en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0038314168&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume5en_HK
dc.identifier.issue2en_HK
dc.identifier.spage165en_HK
dc.identifier.epage173en_HK
dc.publisher.placeAustraliaen_HK
dc.identifier.scopusauthoridChan, SSC=7404255378en_HK
dc.identifier.scopusauthoridTwinn, S=7003480626en_HK

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