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Article: The utilization of influence tactics for the implementation of quality improvement policies

TitleThe utilization of influence tactics for the implementation of quality improvement policies
Authors
Lam, SSK
KeywordsHong kong
TQM
Quality management
Quality improvement
Influence tactics
Issue Date1997
PublisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/jmp.htm
Citation
Journal of Managerial Psychology, 1997, v. 12 n. 1, p. 21-26 How to Cite?
DOI: http://dx.doi.org/10.1108/02683949710164226
AbstractThe results of company-wide quality-improvement programmes are usually new company policies. Implementation of these quality-improvement policies can be extremely difficult, because employees may not comply with them. A survey among 41 middle managers and 143 front-line workers was conducted in Hong Kong to investigate how far influence tactics affect employees’ compliance with quality-improvement policies. The results indicate that the companies’ commitment to quality-improvement policies is very high. Front-line workers responded best to exchange and upward appeals tactics, assertive tactics receiving the lowest score. Managers were more responsive to rational persuasion and consultation tactics and less to assertive and exchange tactics.
Persistent Identifierhttp://hdl.handle.net/10722/85937
ISSN
0268-3946
2023 Impact Factor: 3.1
2023 SCImago Journal Rankings: 1.337

 

DC FieldValueLanguage
dc.contributor.authorLam, SSKen_HK
dc.date.accessioned2010-09-06T09:10:57Z-
dc.date.available2010-09-06T09:10:57Z-
dc.date.issued1997en_HK
dc.identifier.citationJournal of Managerial Psychology, 1997, v. 12 n. 1, p. 21-26en_HK
dc.identifier.issn0268-3946en_HK
dc.identifier.urihttp://hdl.handle.net/10722/85937-
dc.description.abstractThe results of company-wide quality-improvement programmes are usually new company policies. Implementation of these quality-improvement policies can be extremely difficult, because employees may not comply with them. A survey among 41 middle managers and 143 front-line workers was conducted in Hong Kong to investigate how far influence tactics affect employees’ compliance with quality-improvement policies. The results indicate that the companies’ commitment to quality-improvement policies is very high. Front-line workers responded best to exchange and upward appeals tactics, assertive tactics receiving the lowest score. Managers were more responsive to rational persuasion and consultation tactics and less to assertive and exchange tactics.-
dc.languageengen_HK
dc.publisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/jmp.htmen_HK
dc.relation.ispartofJournal of Managerial Psychologyen_HK
dc.subjectHong kong-
dc.subjectTQM-
dc.subjectQuality management-
dc.subjectQuality improvement-
dc.subjectInfluence tactics-
dc.titleThe utilization of influence tactics for the implementation of quality improvement policiesen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0268-3946&volume=12&issue=1&spage=21&epage=26&date=1997&atitle=The+Utilization+of+Influencing+Tactics+for+the+Implementation+of+Quality+Improvement+Policiesen_HK
dc.identifier.emailLam, SSK: simonlam@business.hku.hken_HK
dc.identifier.authorityLam, SSK=rp01071en_HK
dc.identifier.doi10.1108/02683949710164226-
dc.identifier.scopuseid_2-s2.0-84986146414-
dc.identifier.hkuros26697en_HK
dc.identifier.volume12-
dc.identifier.issue1-
dc.identifier.spage21-
dc.identifier.epage26-
dc.publisher.placeUnited Kingdom-
dc.identifier.issnl0268-3946-

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