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Article: What are people searching on government web sites?

TitleWhat are people searching on government web sites?
Authors
Issue Date2007
PublisherAssociation for Computing Machinery, Inc. The Journal's web site is located at http://www.acm.org/cacm/
Citation
Communications Of The ACM, 2007, v. 50 n. 4, p. 87-92 How to Cite?
AbstractA research on the query log of a government Website search engines is reported. The search queries were extracted from the data and the information was used on the IP addresses to identify users from the data. The data were compared with the previous search analysis for general purpose search engines regarding the average number of terms per query and the results suggest that the public relies on the government Websites to obtain general information needs. Public mainly investigated for the nuclear and radioactive plants and substances, and the government was widely criticized for putting the detailed nuclear plant maps and transportation routes on government Websites after September 11 attacks. Other frequently asked questions of people were related to small topics such as tax information and the Department of Motor Vehicles. Website are not solutions to the problems, and the difference between easy access to information must be balanced.
Persistent Identifierhttp://hdl.handle.net/10722/85858
ISSN
2015 Impact Factor: 3.301
2015 SCImago Journal Rankings: 1.910
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorChau, Men_HK
dc.contributor.authorFang, Xen_HK
dc.contributor.authorLiu Sheng, ORen_HK
dc.date.accessioned2010-09-06T09:10:04Z-
dc.date.available2010-09-06T09:10:04Z-
dc.date.issued2007en_HK
dc.identifier.citationCommunications Of The ACM, 2007, v. 50 n. 4, p. 87-92en_HK
dc.identifier.issn0001-0782en_HK
dc.identifier.urihttp://hdl.handle.net/10722/85858-
dc.description.abstractA research on the query log of a government Website search engines is reported. The search queries were extracted from the data and the information was used on the IP addresses to identify users from the data. The data were compared with the previous search analysis for general purpose search engines regarding the average number of terms per query and the results suggest that the public relies on the government Websites to obtain general information needs. Public mainly investigated for the nuclear and radioactive plants and substances, and the government was widely criticized for putting the detailed nuclear plant maps and transportation routes on government Websites after September 11 attacks. Other frequently asked questions of people were related to small topics such as tax information and the Department of Motor Vehicles. Website are not solutions to the problems, and the difference between easy access to information must be balanced.en_HK
dc.languageengen_HK
dc.publisherAssociation for Computing Machinery, Inc. The Journal's web site is located at http://www.acm.org/cacm/en_HK
dc.relation.ispartofCommunications of the ACMen_HK
dc.titleWhat are people searching on government web sites?en_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0001-0782&volume=50&issue=4&spage=87&epage=92&date=2007&atitle=What+Are+People+Searching+on+Government+Web+Sites?en_HK
dc.identifier.emailChau, M: mchau@hkucc.hku.hken_HK
dc.identifier.authorityChau, M=rp01051en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1145/1232743.1232753en_HK
dc.identifier.scopuseid_2-s2.0-33947710830en_HK
dc.identifier.hkuros137555en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-33947710830&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume50en_HK
dc.identifier.issue4en_HK
dc.identifier.spage87en_HK
dc.identifier.epage92en_HK
dc.identifier.isiWOS:000245434800019-
dc.publisher.placeUnited Statesen_HK
dc.identifier.scopusauthoridChau, M=7006073763en_HK
dc.identifier.scopusauthoridFang, X=9273103600en_HK
dc.identifier.scopusauthoridLiu Sheng, OR=53873917000en_HK

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