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Article: Total quality management and its impact on middle managers and front-line workers

TitleTotal quality management and its impact on middle managers and front-line workers
Authors
KeywordsEmployee attitudes
Hong Kong
Job satisfaction
Surveys
TQM
Issue Date1995
PublisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/jmd.htm
Citation
The Journal of Management Development, 1995, v. 15 n. 7, p. 37-46 How to Cite?
AbstractReports on a survey of 67 middle managers and 174 front‐line workers, conducted in Hong Kong, which aimed to investigate the perceived impact of total quality management (TQM) programmes on job satisfaction. Both middle managers and front‐line workers considered that the TQM programme had led to a variety of changes that made their jobs more demanding, gave them more responsibility but less job autonomy. TQM programmes did not make their jobs more interesting and they did not perceive any great change in salary, job security or promotion opportunities. However, middle managers perceived more changes than front‐line workers in terms of working relationships with employees, job responsibility and participation in decision making. Employees with different length of service in an organization were found to differ significantly in terms of perceptions of the impact of TQM on their jobs. New employees perceived less change when compared with employees with longer working experience in an organization.
Persistent Identifierhttp://hdl.handle.net/10722/85839
ISSN
2015 SCImago Journal Rankings: 0.346

 

DC FieldValueLanguage
dc.contributor.authorLam, SSKen_HK
dc.date.accessioned2010-09-06T09:09:50Z-
dc.date.available2010-09-06T09:09:50Z-
dc.date.issued1995en_HK
dc.identifier.citationThe Journal of Management Development, 1995, v. 15 n. 7, p. 37-46en_HK
dc.identifier.issn0262-1711en_HK
dc.identifier.urihttp://hdl.handle.net/10722/85839-
dc.description.abstractReports on a survey of 67 middle managers and 174 front‐line workers, conducted in Hong Kong, which aimed to investigate the perceived impact of total quality management (TQM) programmes on job satisfaction. Both middle managers and front‐line workers considered that the TQM programme had led to a variety of changes that made their jobs more demanding, gave them more responsibility but less job autonomy. TQM programmes did not make their jobs more interesting and they did not perceive any great change in salary, job security or promotion opportunities. However, middle managers perceived more changes than front‐line workers in terms of working relationships with employees, job responsibility and participation in decision making. Employees with different length of service in an organization were found to differ significantly in terms of perceptions of the impact of TQM on their jobs. New employees perceived less change when compared with employees with longer working experience in an organization.-
dc.languageengen_HK
dc.publisherEmerald Group Publishing Limited. The Journal's web site is located at http://www.emeraldinsight.com/jmd.htmen_HK
dc.relation.ispartofThe Journal of Management Developmenten_HK
dc.subjectEmployee attitudes-
dc.subjectHong Kong-
dc.subjectJob satisfaction-
dc.subjectSurveys-
dc.subjectTQM-
dc.titleTotal quality management and its impact on middle managers and front-line workersen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0262-1711&volume=15&issue=7&spage=38&epage=47&date=1995&atitle=Total+quality+management+and+its+impact+on+middle+managers+and+front-line+workersen_HK
dc.identifier.emailLam, SSK: simonlam@business.hku.hken_HK
dc.identifier.authorityLam, SSK=rp01071en_HK
dc.identifier.doi10.1108/02621719610122794-
dc.identifier.hkuros14405en_HK
dc.identifier.volume15-
dc.identifier.issue7-
dc.identifier.spage37-
dc.identifier.epage46-
dc.publisher.placeUnited Kingdom-

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