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Article: ServiceFinder: A method towards enhancing service portals

TitleServiceFinder: A method towards enhancing service portals
Authors
KeywordsOnline service
Service portal
Service selection
Issue Date2007
PublisherAssociation for Computing Machinery, Inc.
Citation
Acm Transactions On Information Systems, 2007, v. 25 n. 4, article no. 17 How to Cite?
AbstractThe rapid advancement of Internet technologies enables more and more educational institutes, companies, and government agencies to provide services, namely online services, through web portals. With hundreds of online services provided through a web portal, it is critical to design web portals, namely service portals, through which online services can be easily accessed by their consumers. This article addresses this critical issue from the perspective of service selection, that is, how to select a small number of service-links (i.e., hyperlinks pointing to online services) to be featured in the homepage of a service portal such that users can be directed to find the online services they seek most effectively. We propose a mathematically formulated metric to measure the effectiveness of the selected service-links in directing users to locate their desired online services and formally define the service selection problem. A solution method, ServiceFinder, is then proposed. Using real-world data obtained from the Utah State Government service portal, we show that ServiceFinder outperforms both the current practice of service selection and previous algorithms for adaptive website design. We also show that the performance of ServiceFinder is close to that of the optimal solution resulting from exhaustive search. © 2007 ACM.
Persistent Identifierhttp://hdl.handle.net/10722/85818
ISSN
2015 Impact Factor: 0.977
2015 SCImago Journal Rankings: 0.737
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorFang, Xen_HK
dc.contributor.authorSheng, ORLen_HK
dc.contributor.authorChau, Men_HK
dc.date.accessioned2010-09-06T09:09:36Z-
dc.date.available2010-09-06T09:09:36Z-
dc.date.issued2007en_HK
dc.identifier.citationAcm Transactions On Information Systems, 2007, v. 25 n. 4, article no. 17en_HK
dc.identifier.issn1046-8188en_HK
dc.identifier.urihttp://hdl.handle.net/10722/85818-
dc.description.abstractThe rapid advancement of Internet technologies enables more and more educational institutes, companies, and government agencies to provide services, namely online services, through web portals. With hundreds of online services provided through a web portal, it is critical to design web portals, namely service portals, through which online services can be easily accessed by their consumers. This article addresses this critical issue from the perspective of service selection, that is, how to select a small number of service-links (i.e., hyperlinks pointing to online services) to be featured in the homepage of a service portal such that users can be directed to find the online services they seek most effectively. We propose a mathematically formulated metric to measure the effectiveness of the selected service-links in directing users to locate their desired online services and formally define the service selection problem. A solution method, ServiceFinder, is then proposed. Using real-world data obtained from the Utah State Government service portal, we show that ServiceFinder outperforms both the current practice of service selection and previous algorithms for adaptive website design. We also show that the performance of ServiceFinder is close to that of the optimal solution resulting from exhaustive search. © 2007 ACM.en_HK
dc.languageengen_HK
dc.publisherAssociation for Computing Machinery, Inc.en_HK
dc.relation.ispartofACM Transactions on Information Systemsen_HK
dc.rightsACM Transactions on Information Systems. Copyright © Association for Computing Machinery, Inc.en_HK
dc.subjectOnline serviceen_HK
dc.subjectService portalen_HK
dc.subjectService selectionen_HK
dc.titleServiceFinder: A method towards enhancing service portalsen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0730-0301&volume=25&issue=4&spage=&epage=&date=2007&atitle=ServiceFinder:+A+Method+Towards+Enhancing+Service+Portalsen_HK
dc.identifier.emailChau, M: mchau@hkucc.hku.hken_HK
dc.identifier.authorityChau, M=rp01051en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1145/1281485.1281488en_HK
dc.identifier.scopuseid_2-s2.0-35348964276en_HK
dc.identifier.hkuros148561en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-35348964276&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume25en_HK
dc.identifier.issue4en_HK
dc.identifier.spagearticle no. 17-
dc.identifier.epagearticle no. 17-
dc.identifier.eissn1558-2868-
dc.identifier.isiWOS:000250408100002-
dc.publisher.placeUnited Statesen_HK
dc.identifier.scopusauthoridFang, X=9273103600en_HK
dc.identifier.scopusauthoridSheng, ORL=6603549768en_HK
dc.identifier.scopusauthoridChau, M=7006073763en_HK
dc.identifier.citeulike1747968-

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