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Article: Knowledge Worker Constraints in Productive Use of Information Technology

TitleKnowledge Worker Constraints in Productive Use of Information Technology
Authors
KeywordsKnowledge workers
Information technology barriers
Information technology constraints
Information technology productivity
Computer effectiveness
Issue Date1999
PublisherAssociation for Computing Machinery, Inc.. The Journal's web site is located at http://www.acm.org/sigs/sigcpr/cpr_pub.html
Citation
Computer Personnel, 1999, v. 19/20 n. 4/1, p. 21-42 How to Cite?
AbstractThe impact of Information Technology on managing enterprises continues unabated. Realizing the potential of IT has become a critical concern as the investments mount exponentially. The prosperity of organizations requires that IT resources are used productively by people.This study tests for constraints in the productive use of Information Technology by knowledge workers in organizations. The QRS® NUD*IST™ analysis package is used to analyze one hundred and twenty-five knowledge workers' written assessments. The non-directive assessments identified infrastructure, technical, information, and task categories of issues. The sub-categories of these issues lead to the identification of the structure of constraints.Information Technology can be better utilized to address users needs. The analyses reveal that infrastructure issues are critical. Organizations are not providing support necessary to utilize IT effectively. Technical issues are also important. The expected advantages of IT, such as speed and reliability, do not match knowledge workers expectations. Instead, they are perceived as constraints. The gap between expected and realized IT capabilities is much larger than expected. This leads to difficulties in alienation, anxiety, overload, and lower productivity. Knowledge workers offered their own solutions to resolving the principal, and sub-categories of constraints. Their views provide the basis for addressing practical problems and future research directions in improving knowledge worker productivity using Information Technology.
Persistent Identifierhttp://hdl.handle.net/10722/85781
ISSN

 

DC FieldValueLanguage
dc.contributor.authorDrury, DHen_HK
dc.contributor.authorFarhoomand, Aen_HK
dc.date.accessioned2010-09-06T09:09:10Z-
dc.date.available2010-09-06T09:09:10Z-
dc.date.issued1999en_HK
dc.identifier.citationComputer Personnel, 1999, v. 19/20 n. 4/1, p. 21-42en_HK
dc.identifier.issn0160-2497-
dc.identifier.urihttp://hdl.handle.net/10722/85781-
dc.description.abstractThe impact of Information Technology on managing enterprises continues unabated. Realizing the potential of IT has become a critical concern as the investments mount exponentially. The prosperity of organizations requires that IT resources are used productively by people.This study tests for constraints in the productive use of Information Technology by knowledge workers in organizations. The QRS® NUD*IST™ analysis package is used to analyze one hundred and twenty-five knowledge workers' written assessments. The non-directive assessments identified infrastructure, technical, information, and task categories of issues. The sub-categories of these issues lead to the identification of the structure of constraints.Information Technology can be better utilized to address users needs. The analyses reveal that infrastructure issues are critical. Organizations are not providing support necessary to utilize IT effectively. Technical issues are also important. The expected advantages of IT, such as speed and reliability, do not match knowledge workers expectations. Instead, they are perceived as constraints. The gap between expected and realized IT capabilities is much larger than expected. This leads to difficulties in alienation, anxiety, overload, and lower productivity. Knowledge workers offered their own solutions to resolving the principal, and sub-categories of constraints. Their views provide the basis for addressing practical problems and future research directions in improving knowledge worker productivity using Information Technology.-
dc.languageengen_HK
dc.publisherAssociation for Computing Machinery, Inc.. The Journal's web site is located at http://www.acm.org/sigs/sigcpr/cpr_pub.html-
dc.relation.ispartofComputer Personnelen_HK
dc.rightsComputer Personnel. Copyright © Association for Computing Machinery, Inc..-
dc.subjectKnowledge workers-
dc.subjectInformation technology barriers-
dc.subjectInformation technology constraints-
dc.subjectInformation technology productivity-
dc.subjectComputer effectiveness-
dc.titleKnowledge Worker Constraints in Productive Use of Information Technologyen_HK
dc.typeArticleen_HK
dc.identifier.emailFarhoomand, A: ali@business.hku.hken_HK
dc.identifier.authorityFarhoomand, AF=rp01060en_HK
dc.identifier.doi10.1145/568498.568500-
dc.identifier.hkuros56157en_HK
dc.identifier.volume19/20-
dc.identifier.issue4/1-
dc.identifier.spage21-
dc.identifier.epage42-
dc.publisher.placeUnited States-

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