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Article: A structural model of end user computing satisfaction and user performance

TitleA structural model of end user computing satisfaction and user performance
Authors
KeywordsComputing performance
End user computing
Measures of satisfaction
Satisfaction
Structural equation modelling
Issue Date1996
PublisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/im
Citation
Information And Management, 1996, v. 30 n. 2, p. 65-73 How to Cite?
AbstractThe proliferation of end user computing has necessitated the development of reliable and valid instruments that measure satisfaction in this environment and evaluate its success when used in improving user performance. An instrument for measurement of end user computing satisfaction (EUCS) is developed. Using exploratory factor analysis, six attitudinal dimensions for measurement of EUCS are first identified. Structural equation modelling techniques are then used to explore the relationship between EUCS and user performance. It is shown that the six attitudinal dimensions of EUCS account for a significant portion of the variation in user performance.
Persistent Identifierhttp://hdl.handle.net/10722/85772
ISSN
2015 Impact Factor: 2.163
2015 SCImago Journal Rankings: 1.381
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorEtezadiAmoli, Jen_HK
dc.contributor.authorFarhoomand, AFen_HK
dc.date.accessioned2010-09-06T09:09:04Z-
dc.date.available2010-09-06T09:09:04Z-
dc.date.issued1996en_HK
dc.identifier.citationInformation And Management, 1996, v. 30 n. 2, p. 65-73en_HK
dc.identifier.issn0378-7206en_HK
dc.identifier.urihttp://hdl.handle.net/10722/85772-
dc.description.abstractThe proliferation of end user computing has necessitated the development of reliable and valid instruments that measure satisfaction in this environment and evaluate its success when used in improving user performance. An instrument for measurement of end user computing satisfaction (EUCS) is developed. Using exploratory factor analysis, six attitudinal dimensions for measurement of EUCS are first identified. Structural equation modelling techniques are then used to explore the relationship between EUCS and user performance. It is shown that the six attitudinal dimensions of EUCS account for a significant portion of the variation in user performance.en_HK
dc.languageengen_HK
dc.publisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/imen_HK
dc.relation.ispartofInformation and Managementen_HK
dc.rightsInformation & Management. Copyright © Elsevier BV.en_HK
dc.subjectComputing performanceen_HK
dc.subjectEnd user computingen_HK
dc.subjectMeasures of satisfactionen_HK
dc.subjectSatisfactionen_HK
dc.subjectStructural equation modellingen_HK
dc.titleA structural model of end user computing satisfaction and user performanceen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0378-7206&volume=30&spage=65&epage=73&date=1996&atitle=A+Structural+Model+of+End+User+Computing+Satisfaction+and+User+Performanceen_HK
dc.identifier.emailFarhoomand, AF: ali1@hku.hken_HK
dc.identifier.authorityFarhoomand, AF=rp01060en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1016/0378-7206(95)00052-6en_HK
dc.identifier.scopuseid_2-s2.0-0030148759en_HK
dc.identifier.hkuros26745en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0030148759&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume30en_HK
dc.identifier.issue2en_HK
dc.identifier.spage65en_HK
dc.identifier.epage73en_HK
dc.identifier.isiWOS:A1996UP88700002-
dc.publisher.placeNetherlandsen_HK
dc.identifier.scopusauthoridEtezadiAmoli, J=6507082764en_HK
dc.identifier.scopusauthoridFarhoomand, AF=6602572536en_HK
dc.identifier.citeulike8635910-

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