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Article: Banking Information Success Acceptance: An Empirical Evaluation

TitleBanking Information Success Acceptance: An Empirical Evaluation
Authors
Issue Date2003
PublisherWestern Academic Press. The Journal's web site is located at http://www.wapress.com/RBISMain.htm
Citation
Review of Business Information Systems, 2003, v. 7, p. 51-64 How to Cite?
AbstractExtending the technology acceptance model, we present a two-level analysis to empirically evaluate the acceptance of business information systems in customer-based retail banking. Utilizing survey data from a representative banking group in a representative international financial center, regression analysis first indicated that end-user satisfaction, usage and acceptance depend significantly on the system’s perceived usefulness, perceived ease of use and expected ability to meet customer information requirements. In turn, these perceptual-anticipatory considerations were found to be positively and significantly affected by technical-functional factors in the form of user-friendliness and system reliability. For the corporate strategist, our empirical results suggest enhancing perceived ease of use, perceived usefulness and ability to meet customer information needs in order of importance when introducing or up-grading information systems in retail banking and other service-based business activities.
Persistent Identifierhttp://hdl.handle.net/10722/85740
ISSN

 

DC FieldValueLanguage
dc.contributor.authorLiao, Zen_HK
dc.contributor.authorLandry, Ren_HK
dc.contributor.authorCheung, MTen_HK
dc.date.accessioned2010-09-06T09:08:37Z-
dc.date.available2010-09-06T09:08:37Z-
dc.date.issued2003en_HK
dc.identifier.citationReview of Business Information Systems, 2003, v. 7, p. 51-64en_HK
dc.identifier.issn1534-665Xen_HK
dc.identifier.urihttp://hdl.handle.net/10722/85740-
dc.description.abstractExtending the technology acceptance model, we present a two-level analysis to empirically evaluate the acceptance of business information systems in customer-based retail banking. Utilizing survey data from a representative banking group in a representative international financial center, regression analysis first indicated that end-user satisfaction, usage and acceptance depend significantly on the system’s perceived usefulness, perceived ease of use and expected ability to meet customer information requirements. In turn, these perceptual-anticipatory considerations were found to be positively and significantly affected by technical-functional factors in the form of user-friendliness and system reliability. For the corporate strategist, our empirical results suggest enhancing perceived ease of use, perceived usefulness and ability to meet customer information needs in order of importance when introducing or up-grading information systems in retail banking and other service-based business activities.-
dc.languageengen_HK
dc.publisherWestern Academic Press. The Journal's web site is located at http://www.wapress.com/RBISMain.htmen_HK
dc.relation.ispartofReview of Business Information Systemsen_HK
dc.titleBanking Information Success Acceptance: An Empirical Evaluationen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=1534-665X&volume=7&spage=51&epage=63&date=2003&atitle=Banking+Information+Success+Acceptance:+An+Empirical+Evaluationen_HK
dc.identifier.emailCheung, MT: tmcheung@HKUCC.hku.hken_HK
dc.identifier.authorityCheung, MT=rp01054en_HK
dc.description.naturelink_to_OA_fulltext-
dc.identifier.hkuros80627en_HK
dc.identifier.volume7-
dc.identifier.issue2-
dc.identifier.spage51-
dc.identifier.epage64-

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