File Download

There are no files associated with this item.

  Links for fulltext
     (May Require Subscription)
Supplementary

Article: Measuring consumer satisfaction in internet banking: A core framework

TitleMeasuring consumer satisfaction in internet banking: A core framework
Authors
Issue Date2008
PublisherAssociation for Computing Machinery, Inc. The Journal's web site is located at http://www.acm.org/cacm/
Citation
Communications Of The Acm, 2008, v. 51 n. 4, p. 47-51 How to Cite?
AbstractThe increasing technology and information-based global economy demands for the potential exists for Internet banking. Financial institutions must therefore deliver ever better service quality in their online operations and products. A large number of service quality attributes can potentially affect consumer attitude towards Internet banking. The theory of bounded rationality suggests that the high decision cost entailed in the pursuit of service quality enhancement in each and every direction would be reduced if the opportunity set is rationally made smaller. A framework has been proposed under which service quality attributes are reduced to a core subset on the basis of both analytical and empirical considerations. The resulting core framework can then be applied to decision-cost-effective and empirically prioritized management in Internet banking, especially with regard to the market development.
Persistent Identifierhttp://hdl.handle.net/10722/85622
ISSN
2015 Impact Factor: 3.301
2015 SCImago Journal Rankings: 1.910
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorLiao, Zen_HK
dc.contributor.authorCheung, MTen_HK
dc.date.accessioned2010-09-06T09:07:17Z-
dc.date.available2010-09-06T09:07:17Z-
dc.date.issued2008en_HK
dc.identifier.citationCommunications Of The Acm, 2008, v. 51 n. 4, p. 47-51en_HK
dc.identifier.issn0001-0782en_HK
dc.identifier.urihttp://hdl.handle.net/10722/85622-
dc.description.abstractThe increasing technology and information-based global economy demands for the potential exists for Internet banking. Financial institutions must therefore deliver ever better service quality in their online operations and products. A large number of service quality attributes can potentially affect consumer attitude towards Internet banking. The theory of bounded rationality suggests that the high decision cost entailed in the pursuit of service quality enhancement in each and every direction would be reduced if the opportunity set is rationally made smaller. A framework has been proposed under which service quality attributes are reduced to a core subset on the basis of both analytical and empirical considerations. The resulting core framework can then be applied to decision-cost-effective and empirically prioritized management in Internet banking, especially with regard to the market development.en_HK
dc.languageengen_HK
dc.publisherAssociation for Computing Machinery, Inc. The Journal's web site is located at http://www.acm.org/cacm/en_HK
dc.relation.ispartofCommunications of the ACMen_HK
dc.titleMeasuring consumer satisfaction in internet banking: A core frameworken_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0001-0782&volume=51&spage=47&epage=51&date=2008&atitle=Measuring+Consumer+Satisfaction+in+Internet+Banking:+A+Core+Frameworken_HK
dc.identifier.emailCheung, MT: tmcheung@hkucc.hku.hken_HK
dc.identifier.authorityCheung, MT=rp01054en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1145/1330311.1330322en_HK
dc.identifier.scopuseid_2-s2.0-42149122018en_HK
dc.identifier.hkuros141905en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-42149122018&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume51en_HK
dc.identifier.issue4en_HK
dc.identifier.spage47en_HK
dc.identifier.epage51en_HK
dc.identifier.isiWOS:000254780700010-
dc.publisher.placeUnited Statesen_HK
dc.identifier.scopusauthoridLiao, Z=7203032568en_HK
dc.identifier.scopusauthoridCheung, MT=7201897422en_HK

Export via OAI-PMH Interface in XML Formats


OR


Export to Other Non-XML Formats