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Article: Internet-based e-banking and consumer attitudes: An empirical study

TitleInternet-based e-banking and consumer attitudes: An empirical study
Authors
KeywordsConsumer expectations
Internet e-retail banking
Perceived usefulness
Product-service quality
Willingness to use
Issue Date2002
PublisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/im
Citation
Information And Management, 2002, v. 39 n. 4, p. 283-295 How to Cite?
AbstractConsumer attitudes toward the usefulness of and willingness to use Internet e-retail banking were identified and measured. Our survey was undertaken in Singapore, because its geography and well-developed infrastructure implied similar and small physical- and tele-communication costs, thereby highlighting the differences between traditional and Internet-based retail banking upon the latter's introduction. The data showed that expectations of accuracy, security, network speed, user-friendliness, user involvement and convenience were the most important quality attributes underlying perceived usefulness. Regression discovered that willingness to use depended significantly on the first five factors, allowing the interdependencies or marginal rates of substitution between them to be estimated. Our results draw attention to demand-side changes in explaining the recent slowdown in Internet e-retail banking, and may also be useful for development planning and marketing. © 2002 Elsevier Science B.V. All rights reserved.
Persistent Identifierhttp://hdl.handle.net/10722/85588
ISSN
2015 Impact Factor: 2.163
2015 SCImago Journal Rankings: 1.381
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorLiao, Zen_HK
dc.contributor.authorCheung, MTen_HK
dc.date.accessioned2010-09-06T09:06:54Z-
dc.date.available2010-09-06T09:06:54Z-
dc.date.issued2002en_HK
dc.identifier.citationInformation And Management, 2002, v. 39 n. 4, p. 283-295en_HK
dc.identifier.issn0378-7206en_HK
dc.identifier.urihttp://hdl.handle.net/10722/85588-
dc.description.abstractConsumer attitudes toward the usefulness of and willingness to use Internet e-retail banking were identified and measured. Our survey was undertaken in Singapore, because its geography and well-developed infrastructure implied similar and small physical- and tele-communication costs, thereby highlighting the differences between traditional and Internet-based retail banking upon the latter's introduction. The data showed that expectations of accuracy, security, network speed, user-friendliness, user involvement and convenience were the most important quality attributes underlying perceived usefulness. Regression discovered that willingness to use depended significantly on the first five factors, allowing the interdependencies or marginal rates of substitution between them to be estimated. Our results draw attention to demand-side changes in explaining the recent slowdown in Internet e-retail banking, and may also be useful for development planning and marketing. © 2002 Elsevier Science B.V. All rights reserved.en_HK
dc.languageengen_HK
dc.publisherElsevier BV. The Journal's web site is located at http://www.elsevier.com/locate/imen_HK
dc.relation.ispartofInformation and Managementen_HK
dc.rightsInformation & Management. Copyright © Elsevier BV.en_HK
dc.subjectConsumer expectationsen_HK
dc.subjectInternet e-retail bankingen_HK
dc.subjectPerceived usefulnessen_HK
dc.subjectProduct-service qualityen_HK
dc.subjectWillingness to useen_HK
dc.titleInternet-based e-banking and consumer attitudes: An empirical studyen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0378-7206&volume=39&spage=283&epage=295&date=2002&atitle=Internet-Based+e-Banking+and+Consumer+Attitudes:+An+Empirical+Studyen_HK
dc.identifier.emailCheung, MT: tmcheung@hkucc.hku.hken_HK
dc.identifier.authorityCheung, MT=rp01054en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1016/S0378-7206(01)00097-0en_HK
dc.identifier.scopuseid_2-s2.0-0036132198en_HK
dc.identifier.hkuros72559en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0036132198&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume39en_HK
dc.identifier.issue4en_HK
dc.identifier.spage283en_HK
dc.identifier.epage295en_HK
dc.identifier.isiWOS:000173105000004-
dc.publisher.placeNetherlandsen_HK
dc.identifier.scopusauthoridLiao, Z=7203032568en_HK
dc.identifier.scopusauthoridCheung, MT=7201897422en_HK
dc.identifier.citeulike2985712-

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