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Article: Towards ubiquitous communication support for distance education with alert management

TitleTowards ubiquitous communication support for distance education with alert management
Authors
KeywordsAlert management
Conceptual modeling
Distance education
System design architecture
Ubiquitous communication
Issue Date2008
PublisherInternational Forum of Educational Technology & Society. The Journal's web site is located at http://www.ifets.info/
Citation
Educational Technology And Society, 2008, v. 11 n. 2, p. 92-106 How to Cite?
AbstractIn distance education, communications among students, educators, and administrators have been one of the most important problems. The distance education programs in The Open University of Hong Kong (OUHK) span not only Hong Kong but also many cities over a large area in China. To improve and monitor the quality of communications among students, tutors, and staff, we propose a communications management infrastructure based on an alert mechanism. Requests and messages in these systems (referred to as alerts) have to be delivered and handled timely to provide ubiquitous distance education communication support and management. We also propose using this platform for the integration of partners in China with the OUHK offices. Presently, most systems cannot address urgency and alerts are often handled in an ad-hoc manner. In this paper, we propose a sophisticated alert management system (AMS) for ubiquitous communications management in distance education under various requirements. We develop a model for managing alerts, in which alerts are associated with communication tasks and a set of parameters are captured for message routing and urgency management. The AMS matches the specialties of the educators and staff who receive an alert, based on the alert specification. We then propose a routing mechanism that is initiated when the alert message is not acknowledged or handled within the deadline, so that the alert can be re-routed if necessary. Monitoring is especially essential to ensure timeliness and availability of consultation or decision, otherwise suitable exceptions should be raised and handled. We outline our implementation framework for communications among education administrators, education staff, students, and system administrators, enhanced by alter management via various communication devices for ubiquitous support of communication in distance education.
Persistent Identifierhttp://hdl.handle.net/10722/85351
ISSN
References

 

DC FieldValueLanguage
dc.contributor.authorChiu, DKWen_HK
dc.contributor.authorChoi, SPMen_HK
dc.contributor.authorWang, Men_HK
dc.contributor.authorKafeza, Een_HK
dc.date.accessioned2010-09-06T09:03:42Z-
dc.date.available2010-09-06T09:03:42Z-
dc.date.issued2008en_HK
dc.identifier.citationEducational Technology And Society, 2008, v. 11 n. 2, p. 92-106en_HK
dc.identifier.issn1176-3647en_HK
dc.identifier.urihttp://hdl.handle.net/10722/85351-
dc.description.abstractIn distance education, communications among students, educators, and administrators have been one of the most important problems. The distance education programs in The Open University of Hong Kong (OUHK) span not only Hong Kong but also many cities over a large area in China. To improve and monitor the quality of communications among students, tutors, and staff, we propose a communications management infrastructure based on an alert mechanism. Requests and messages in these systems (referred to as alerts) have to be delivered and handled timely to provide ubiquitous distance education communication support and management. We also propose using this platform for the integration of partners in China with the OUHK offices. Presently, most systems cannot address urgency and alerts are often handled in an ad-hoc manner. In this paper, we propose a sophisticated alert management system (AMS) for ubiquitous communications management in distance education under various requirements. We develop a model for managing alerts, in which alerts are associated with communication tasks and a set of parameters are captured for message routing and urgency management. The AMS matches the specialties of the educators and staff who receive an alert, based on the alert specification. We then propose a routing mechanism that is initiated when the alert message is not acknowledged or handled within the deadline, so that the alert can be re-routed if necessary. Monitoring is especially essential to ensure timeliness and availability of consultation or decision, otherwise suitable exceptions should be raised and handled. We outline our implementation framework for communications among education administrators, education staff, students, and system administrators, enhanced by alter management via various communication devices for ubiquitous support of communication in distance education.en_HK
dc.languageengen_HK
dc.publisherInternational Forum of Educational Technology & Society. The Journal's web site is located at http://www.ifets.info/en_HK
dc.relation.ispartofEducational Technology and Societyen_HK
dc.rightsJournal of Educational Technology and Society. Copyright © International Forum of Educational Technology & Society.en_HK
dc.subjectAlert managementen_HK
dc.subjectConceptual modelingen_HK
dc.subjectDistance educationen_HK
dc.subjectSystem design architectureen_HK
dc.subjectUbiquitous communicationen_HK
dc.titleTowards ubiquitous communication support for distance education with alert managementen_HK
dc.typeArticleen_HK
dc.identifier.emailWang, M: magwang@hku.hken_HK
dc.identifier.authorityWang, M=rp00967en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.scopuseid_2-s2.0-54149092944en_HK
dc.identifier.hkuros144023en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-54149092944&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume11en_HK
dc.identifier.issue2en_HK
dc.identifier.spage92en_HK
dc.identifier.epage106en_HK
dc.publisher.placeNew Zealanden_HK
dc.identifier.scopusauthoridChiu, DKW=25652944900en_HK
dc.identifier.scopusauthoridChoi, SPM=11640505000en_HK
dc.identifier.scopusauthoridWang, M=8723779700en_HK
dc.identifier.scopusauthoridKafeza, E=6603476280en_HK

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