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Article: Satisfaction with hearing aids: A consumer research perspective

TitleSatisfaction with hearing aids: A consumer research perspective
Authors
KeywordsDisconfirmation
Disconfirmation-expectancy model
Expectations
Hearing aids
Performance
Satisfaction
Issue Date2009
PublisherInforma Healthcare. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/14992027.asp
Citation
International Journal Of Audiology, 2009, v. 48 n. 7, p. 405-427 How to Cite?
AbstractThis research aimed at describing satisfaction with hearing aids from the perspective of the client as a consumer. A disconfirmation-expectancy model, derived from consumer research, was evaluated. This model posits that pre-fitting expectations, post-fitting performance, and the experience of how performance compares to expectations (disconfirmation), contribute to satisfaction. Positive disconfirmation occurs when performance is better than original expectations and is associated with higher satisfaction. Negative disconfirmation is when performance is poorer than expectations and is associated with dissatisfaction. New hearing aid users in Hong Kong (N=42) were tested with a newly developed self-report measure (PHACS: profile of hearing aid consumer satisfaction) that included items focused on hearing ability, problems, cost, and service. Pre-fitting expectations and post-fitting performance, disconfirmation, and satisfaction were measured. Results showed that expectations were generally not related to satisfaction, that disconfirmation was correlated with many aspects of satisfaction, and that performance was most strongly related to satisfaction. The implications of the findings are that hearing aid performance is the most important element for determining satisfaction; however disconfirmation should not be overlooked.
Persistent Identifierhttp://hdl.handle.net/10722/82511
ISSN
2015 Impact Factor: 1.681
2015 SCImago Journal Rankings: 1.238
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorWong, LLNen_HK
dc.contributor.authorHickson, Len_HK
dc.contributor.authorMcPherson, Ben_HK
dc.date.accessioned2010-09-06T08:30:12Z-
dc.date.available2010-09-06T08:30:12Z-
dc.date.issued2009en_HK
dc.identifier.citationInternational Journal Of Audiology, 2009, v. 48 n. 7, p. 405-427en_HK
dc.identifier.issn1499-2027en_HK
dc.identifier.urihttp://hdl.handle.net/10722/82511-
dc.description.abstractThis research aimed at describing satisfaction with hearing aids from the perspective of the client as a consumer. A disconfirmation-expectancy model, derived from consumer research, was evaluated. This model posits that pre-fitting expectations, post-fitting performance, and the experience of how performance compares to expectations (disconfirmation), contribute to satisfaction. Positive disconfirmation occurs when performance is better than original expectations and is associated with higher satisfaction. Negative disconfirmation is when performance is poorer than expectations and is associated with dissatisfaction. New hearing aid users in Hong Kong (N=42) were tested with a newly developed self-report measure (PHACS: profile of hearing aid consumer satisfaction) that included items focused on hearing ability, problems, cost, and service. Pre-fitting expectations and post-fitting performance, disconfirmation, and satisfaction were measured. Results showed that expectations were generally not related to satisfaction, that disconfirmation was correlated with many aspects of satisfaction, and that performance was most strongly related to satisfaction. The implications of the findings are that hearing aid performance is the most important element for determining satisfaction; however disconfirmation should not be overlooked.en_HK
dc.languageengen_HK
dc.publisherInforma Healthcare. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/14992027.aspen_HK
dc.relation.ispartofInternational Journal of Audiologyen_HK
dc.rightsInternational Journal of Audiology. Copyright © Informa Healthcare.en_HK
dc.subjectDisconfirmationen_HK
dc.subjectDisconfirmation-expectancy modelen_HK
dc.subjectExpectationsen_HK
dc.subjectHearing aidsen_HK
dc.subjectPerformanceen_HK
dc.subjectSatisfactionen_HK
dc.titleSatisfaction with hearing aids: A consumer research perspectiveen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=1499-2027&volume=48&issue=7&spage=405&epage=427&date=2009&atitle=Satisfaction+with+hearing+aids:++a+consumer+research+perspective.en_HK
dc.identifier.emailWong, LLN: llnwong@hku.hken_HK
dc.identifier.emailMcPherson, B: dbmcpher@hkucc.hku.hken_HK
dc.identifier.authorityWong, LLN=rp00975en_HK
dc.identifier.authorityMcPherson, B=rp00937en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1080/14992020802716760en_HK
dc.identifier.pmid19925328-
dc.identifier.scopuseid_2-s2.0-70350490838en_HK
dc.identifier.hkuros157957en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-70350490838&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume48en_HK
dc.identifier.issue7en_HK
dc.identifier.spage405en_HK
dc.identifier.epage427en_HK
dc.identifier.eissn1708-8186-
dc.identifier.isiWOS:000268598400001-
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridWong, LLN=7402091891en_HK
dc.identifier.scopusauthoridHickson, L=7004043266en_HK
dc.identifier.scopusauthoridMcPherson, B=7006800770en_HK

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