Coping strategies as moderators in the relationship between role overload and burnout

Abstract

The moderating effect coping strategies have on the relationship between role overload and burnout was investigated in a sample of 222 professional engineers in the construction industry. A four-factor model of coping strategies, based on the Ways of Coping Questionnaire (WCQ) revised scale, was identified to consist of rational problem solving, resigned distancing, seeking support/ventilation and passive wishful thinking. The results revealed that only rational problem solving significantly moderated the relationship between role overload and all three dimensions of burnout, i.e. emotional exhaustion, cynicism and reduced professional efficacy; whereas the moderating effect of resigned distancing and seeking support/ventilation was significant only on emotional exhaustion and cynicism respectively. Passive wishful thinking failed to demonstrate a significant moderating effect on any of the burnout dimensions at all. The importance and methods of incorporating effective coping strategies as a successful intervention for managing burnout at individual, organizational and institutional levels are discussed.