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Article: Senior management perspectives and ISO 9000 effectiveness: An empirical research

TitleSenior management perspectives and ISO 9000 effectiveness: An empirical research
Authors
Issue Date2003
PublisherTaylor & Francis Ltd. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/00207543.asp
Citation
International Journal Of Production Research, 2003, v. 41 n. 3, p. 545-569 How to Cite?
AbstractWhile ISO 9000 certification is increasingly becoming 'a passport for business' in the marketplace, its effectiveness in enhancing an organization's performance is highly controversial. In recent years, some researchers have argued that the effectiveness of ISO 9000 is highly dependent on management's attitudes to and understanding of the standard, Specifically, we conducted empirical research in the electronics industry to study how the 'objectives of gaining ISO certification', the 'attitudes to implementation' and 'confidence of understanding the standard' among senior management affect the development of a quality management system (QMS) and subsequently organizational performance. We found that although senior management's confidence in their understanding of the standard and quality management is the most influential factor for the development of their QMS and to the induction of changes in systems, it does not improve organizational performance. On the other hand, organizations that believe the ISO 9000 should be adopted for operational objectives and serve as a system foundation for operations achieve the best organizational performance. Our research suggests that ineffectiveness of the ISO 9000 is largely due to incorrect management objectives and expectations from the standard.
Persistent Identifierhttp://hdl.handle.net/10722/74535
ISSN
2015 Impact Factor: 1.693
2015 SCImago Journal Rankings: 1.445
ISI Accession Number ID
References

 

DC FieldValueLanguage
dc.contributor.authorYeung, ACLen_HK
dc.contributor.authorLee, TSen_HK
dc.contributor.authorChan, LYen_HK
dc.date.accessioned2010-09-06T07:02:17Z-
dc.date.available2010-09-06T07:02:17Z-
dc.date.issued2003en_HK
dc.identifier.citationInternational Journal Of Production Research, 2003, v. 41 n. 3, p. 545-569en_HK
dc.identifier.issn0020-7543en_HK
dc.identifier.urihttp://hdl.handle.net/10722/74535-
dc.description.abstractWhile ISO 9000 certification is increasingly becoming 'a passport for business' in the marketplace, its effectiveness in enhancing an organization's performance is highly controversial. In recent years, some researchers have argued that the effectiveness of ISO 9000 is highly dependent on management's attitudes to and understanding of the standard, Specifically, we conducted empirical research in the electronics industry to study how the 'objectives of gaining ISO certification', the 'attitudes to implementation' and 'confidence of understanding the standard' among senior management affect the development of a quality management system (QMS) and subsequently organizational performance. We found that although senior management's confidence in their understanding of the standard and quality management is the most influential factor for the development of their QMS and to the induction of changes in systems, it does not improve organizational performance. On the other hand, organizations that believe the ISO 9000 should be adopted for operational objectives and serve as a system foundation for operations achieve the best organizational performance. Our research suggests that ineffectiveness of the ISO 9000 is largely due to incorrect management objectives and expectations from the standard.en_HK
dc.languageengen_HK
dc.publisherTaylor & Francis Ltd. The Journal's web site is located at http://www.tandf.co.uk/journals/titles/00207543.aspen_HK
dc.relation.ispartofInternational Journal of Production Researchen_HK
dc.titleSenior management perspectives and ISO 9000 effectiveness: An empirical researchen_HK
dc.typeArticleen_HK
dc.identifier.openurlhttp://library.hku.hk:4550/resserv?sid=HKU:IR&issn=0020-7543&volume=41&issue=3&spage=545&epage=569&date=2003&atitle=Senior+management+perspectives+and+ISO+9000+effectiveness:+an+empirical+researchen_HK
dc.identifier.emailChan, LY: plychan@hku.hken_HK
dc.identifier.authorityChan, LY=rp00093en_HK
dc.description.naturelink_to_subscribed_fulltext-
dc.identifier.doi10.1080/0020754021000033896en_HK
dc.identifier.scopuseid_2-s2.0-0242301533en_HK
dc.identifier.hkuros76058en_HK
dc.relation.referenceshttp://www.scopus.com/mlt/select.url?eid=2-s2.0-0242301533&selection=ref&src=s&origin=recordpageen_HK
dc.identifier.volume41en_HK
dc.identifier.issue3en_HK
dc.identifier.spage545en_HK
dc.identifier.epage569en_HK
dc.identifier.isiWOS:000180296500008-
dc.publisher.placeUnited Kingdomen_HK
dc.identifier.scopusauthoridYeung, ACL=7102390351en_HK
dc.identifier.scopusauthoridLee, TS=8042814900en_HK
dc.identifier.scopusauthoridChan, LY=7403540482en_HK

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